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T-Box 3 Button Reset - Saved TV

Regular Poster
Posts: 18
Registered: ‎01-07-2009
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T-Box 3 Button Reset - Saved TV

by Regular Poster nzfatmatt Regular Poster
Message 1 of 3 (1,139 Views)

I've got blocking of the image and stuttering on all channels and reset of modem/STB doesn't help.

 

I would like to try the 3 button reset before I ring up, as I'm assuming it's a good chance the hard drive has died. Does the 3 button reset delete the tv that is currently recorded on the STB?


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Staff
Posts: 324
Registered: ‎21-04-2014

Re: T-Box 3 Button Reset - Saved TV

by Staff grantt Staff
Message 2 of 3 (2,163 Views)

Hi @nzfatmatt

 

No, the three finger reset does not erase recorded programmes.

 

However, if the unit is replaced you will lose your recordings.

 

Cheers,
Grant

 

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.

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Solution
Accepted by topic author nzfatmatt
‎11-11-2016 10:32 PM

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Staff
Posts: 324
Registered: ‎21-04-2014

Re: T-Box 3 Button Reset - Saved TV

by Staff grantt Staff
Message 2 of 3 (2,164 Views)

Hi @nzfatmatt

 

No, the three finger reset does not erase recorded programmes.

 

However, if the unit is replaced you will lose your recordings.

 

Cheers,
Grant

 

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Solution
Accepted by topic author nzfatmatt
‎11-11-2016 10:32 PM
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Regular Poster
Posts: 18
Registered: ‎01-07-2009

Re: T-Box 3 Button Reset - Saved TV

by Regular Poster nzfatmatt Regular Poster
Message 3 of 3 (1,108 Views)

Thanks for that. It seems to have resolved itself for the time being. At least I know I can try this now as a final thing before ringing up in the future. I however do understand that if it ever does need replacing all recordings will be lost due to a new unit being installed.

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