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Still awaiting a response (phone call) from Ali @ Retention

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Posts: 67
Registered: ‎13-02-2014
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Still awaiting a response (phone call) from Ali @ Retention

by Contributor Zippity Contributor
Message 1 of 3 (506 Views)

What is up with Vodafone's Customer Service?

 

I am still awaiting a return telephone call from Ali in Retention.

 

Several days ago, he made me an offer to sign up with Sky as a replacement for a now defunct Telstra Clear service.

 

Sky Sales say that they cannot match his offer.

 

Would someone please either call me or have the decency to reply to me via email.

 

Thank you.

Contributor
Posts: 67
Registered: ‎13-02-2014

Re: Still awaiting a response (phone call) from Ali @ Retention

by Contributor Zippity Contributor
Message 2 of 3 (466 Views)

I should have added, that every phone call I made to VF Help/Service Desk, resulted in long delays, repeated details given, promises to get Ali to call back, or calls disconnected.

 

As always, I was told at the start of each phone call, that my conversation was being recorded.

 

Surely there must be a Supervisor somewhere in New Zealand who can check my account, see the comments that have been entered by VF staff and be able to contact me. No??

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Contributor
Posts: 67
Registered: ‎13-02-2014

Re: Still awaiting a response (phone call) from Ali @ Retention

by Contributor Zippity Contributor
Message 3 of 3 (414 Views)

Thanks to Mike Hales, contact has been made with Ali and all has been resolved Smiley Happy

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