13-04-2018 02:29 PM
May I enquire what Vodafone is doing regards Sky's new price structure or at least voice some discontent that I am sure many of your customer's share.
Many of us have Sky for the Sport's channels. Many of us are not on Vodafone's free sport offer of last year (as we missed out on it).
Sky TV, in an effort to make access to Sky Sport channels has split the $49.99 "Sky Basic" package into "Sky Starter" and "Sky Entertainment" for $25.00ea. This means customers could get Sky Sport for $55.00 a month.
I see on the newshub article that Vodafone will offer Sky deals in the future. "http://www.newshub.co.nz/home/money/2018/02/vodafone-customers-won-t-get-sky-tv-price-cut.html"
I rang Vodafone today, and was informed that I may disconnect my account with Vodafone, and join Sky, thus saving $10.00 a month after no longer receiving the Vodafone My HDi $15.00 a month box for free.
So I then rang Sky, and enquired if I signed up with Sky, could I then transfer my deal back to Vodafone. I was told No that I could not as Vodafone do not offer the Sky Starter package. Despite both companies on their websites stating that Sky Accounts may be transferred to Vodafone.
Now I am further confused as on my Vodafone invoice, it says that I have a Sky account number. So I am in fact a Sky customer? Am I able therefore to contact Sky directly and join the Sky Starter pack and still be billed through Vodafone?
There has to be a reasonable solution to this issue. I do not even understand why Vodafone is not able to instantly implement the new Sky offers, as Vodafone customers still have sky accounts? Right now, if I were with Sky I would be getting Soho for free. But I do not want Soho. I want to save $25.00 a month on channels that I do not watch.
So, my question is, given we Sky Account Numbers on our invoices, why are we not able to get access to current Sky Products? And if we cannot, may we cancel Sky with Vodafone, join Sky on a starter with sport plan, then transfer it to Vodafone?
Much of the attractiveness of Vodafone pricing in competition for 'landline and broadband' deals is built in th e$15.00 My Sky decoder saving. And if being billed with Sky direct becomes cheaper than with Vodafone, the various ISPS start looking quite attractive in their deals.
13-04-2018 02:34 PM
And if Sky Basic is $50.00 a month,
Sky Sport $30.00 a month, and
Sky Starter $25.00 a month,
is it safe to query that Vodafone will not be offering Sky Starter until the "one year of free Sky Sport promotion" expires in November or December this year? As Vodafone will be having customers on Sky Starter paying only $25.00 a month with free sport for a year, for what costs Sky customers $55.00 a month (Starter plus sport) , while I am stuck paying Vodafone $80.00 a month (Basic plus Sport)?
13-04-2018 02:46 PM
And if the problem is Vodafone customers with free sport for a year paying $25.00 a month instead of $50.00, which would be $55.00 with Sky Direct, surely Vodafone would be able happy to provide the Starter package and sport to those not currently benefitting from that promotion?
13-04-2018 02:49 PM
But paying $80.00 a month to Vodafone for Sky Sport, leaves me quite displeased, and the all round package deal, despite a $15.00 saving for the Sky Box, disatisfied.
15-04-2018 12:51 AM
Gee thanks Vodafone, no reply nor remedy after 24 hours.
I'm not keen on paying April's bill and will produce this forum in court and if you charge for me April's in bill in court if and you try and charge me for me services that you failed provided,
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