Like Brownies above, I finally gave up and cancelled the box account with Vodafone and went back to the SKY box about 10 days ago. Vodafone acknowledged there were problems with their box and didn't make too much of a fuss. I rang SKY direct to get a new account number, and they reinstalled My SKY+ box the next day! Vodafone have now included the new SKY account into my overall Vodafone account, just as it was before. It is truly a relief to have a reliable, totally usable box again!!