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Recording programmes

Starter Poster
Posts: 2
Registered: ‎24-11-2017

Recording programmes

[ Edited ]
by JohnCrossland Starter Poster
Message 1 of 13 (2,379 Views)

I have heard that you cannot record TV1, TV2, TV3 & Prime on Vodafone TV. Is this correct?

 

Community Manager
Posts: 2,996
Registered: ‎02-02-2013

Re: Recording programmes

by Community Manager Community Manager
Message 2 of 13 (2,315 Views)

@JohnCrossland

Thanks for your post.

Those channels are available as part of the 3-day catch-up, available through programme guide.

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎24-11-2017

Re: Recording programmes

by JohnCrossland Starter Poster
Message 3 of 13 (2,280 Views)

Thanks for the reply Mike,

 

I bit the bullet and got Vodafone TV, but I'm pissed off, as 6 or more of the channels that I want to record (not watch on catch-up within 3 days), are not recordable.

 

Also the fact that with those channels that you can't record/have to watch, it doesn't give you the dates and times that the programme is repeated, so you can watch it at a more convenient time

 

Cheers,

John Crossland.

Community Manager
Posts: 2,996
Registered: ‎02-02-2013

Re: Recording programmes

[ Edited ]
by Community Manager Community Manager
Message 4 of 13 (2,243 Views)

@JohnCrossland
I've passed on your feedback about the repeat times and dates.

Regarding the recording - we are working with the content providers but as the service is in the cloud, as opposed to recording being on the set top box, the rights and process are different and so taking time. Will update as soon as possible. 
m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎01-08-2017

Re: Recording programmes

[ Edited ]
by PeterKivell Starter Poster
Message 5 of 13 (2,233 Views)

Thank you MikeHale (Community Manager) for your reply, this obviously this has been a complaint from the start with those going onto the new Vodafone TV box, and rightly so. I can see by some of the POSTs that you are/will be losing customers on Vodafone contacts, so sooner the better with correcting this (large) fault. I have also been with Vodafone for a while now and had no complaints, but now feel strongly enough to change providers because of a simple fault that can be corrected.

 

Having added ‘will update as soon as possible’ needs to be elaborated on, as we don’t know if you are ‘updating your reply to the message’ or ‘update the service providers through Vodafone’. A time frame would help save a lot of customers leaving Vodafone.

Community Manager
Posts: 2,996
Registered: ‎02-02-2013

Re: Recording programmes

by Community Manager Community Manager
Message 6 of 13 (2,219 Views)

Update re providers - I don't have a timeline but when I do will share.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 4
Registered: ‎07-12-2017

Re: Recording programmes

by MargaretThomson Starter Poster
Message 7 of 13 (2,206 Views)

I feel horribly duped !! We had Vodafone TV installed today and I felt I had researched the fesatures well. At no time during the sign up process was it mentioned that some channels couldn't be recorded .. only found out by getting the error message and then googling it.

 

 

Sorry but I'm not very happy - the 3 day previous access is a cool feature but doesn't replace recording and watching later in any way.

Starter Poster
Posts: 2
Registered: ‎22-06-2018

Re: Recording programmes

by glennzb Starter Poster
Message 8 of 13 (1,306 Views)

Mike... do you have a time-line for resolving this issue yet? Will it be solved? Also, any time-line on visible fast-forwarding / re-winding feature?

Community Manager
Posts: 2,996
Registered: ‎02-02-2013

Re: Recording programmes

by Community Manager Community Manager
Message 9 of 13 (1,282 Views)

@glennzb

 

Sorry, no timeline on either at this time. I know the fast forwarding is being reviewed but nothing more than that at this point.

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎20-08-2018

Re: Recording programmes

by Brownies Starter Poster
Message 10 of 13 (687 Views)
I too was not informed you couldnt record 1 , 2 or 3 programmes , Ive just connected today so totally brassed off , you can on sky so sort it out promptly please...
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