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Recording failures

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Posts: 2
Registered: ‎21-06-2017

Recording failures

by Sharsma Starter Poster
Message 1 of 3 (377 Views)
Lately when I record a programme it won't record & says "Recording failed" on the planner. When I use the info button to check why, it says "failure to record due to channel no longer existing" Last night it was channel 2, channel 3 & the week before it was the trackside channel. It happens randomly. 1 programme will record but not a second on the same night. I have plenty of space available to record. Any ideas?
Posted from Samsung SM-G935F
Staff
Posts: 324
Registered: ‎21-04-2014

Re: Recording failures

by Staff grantt Staff
Message 2 of 3 (367 Views)

This is a known issue and is fixed in a new software release under test currently.

 

Cheers,

Grant

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Posted from Apple iPad
Starter Poster
Posts: 2
Registered: ‎21-06-2017

Re: Recording failures

by Sharsma Starter Poster
Message 3 of 3 (324 Views)
So what do I do? It's a new thing to me & has only been happening over the last 2weeks. When will the new software be released & updated & how do I make sure my software is up to date? Or is it automatic? I have some series link on record & now I've missed episodes. Very frustrating, happened again right now!
Posted from Samsung SM-G935F
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