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Neon Promo subscription code has not arrived.

Starter Poster
Posts: 2
Registered: ‎03-07-2018

Neon Promo subscription code has not arrived.

by McCRAS Starter Poster
Message 1 of 4 (460 Views)

  I renewed our ultimate home plan to get 12 months free neon on 10 June 18 and have not received a promo code, just the text confirming the renewal of our plan for 12 months.

Community Manager
Community Manager
Posts: 1,505
Registered: ‎01-03-2012

Re: Neon Promo subscription code has not arrived.

by Community Manager Community Manager
Message 2 of 4 (438 Views)

Hi @McCRAS - when did you receive the activation text for your plan? It can take up to 10 business days after your plan has activated for your Neon code to arrive.

Starter Poster
Posts: 2
Registered: ‎03-07-2018

Re: Neon Promo subscription code has not arrived.

by McCRAS Starter Poster
Message 3 of 4 (427 Views)

Hi Lon,

 

I have only received an email on 10June advising that the broadband package had been update, so I thought Neon would be available from then as well.  I haven't received anything regarding Neon.

Community Manager
Community Manager
Posts: 1,505
Registered: ‎01-03-2012

Re: Neon Promo subscription code has not arrived.

[ Edited ]
by Community Manager Community Manager
Message 4 of 4 (383 Views)

Ah okay, our system normally sends out an automated email to your nominated email address with a Neon code once it has been issued. It sounds like it didn't happen in this case! Could you please click on my name and send me a private message with your customer number and contact info, as well as the correct email address and I will ask a Billing team member to get this looked into for you. Smiley Happy

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