Reply

Lagging and signal lost

Starter Poster
Posts: 8
Registered: ‎05-10-2014

Lagging and signal lost

by KiwiBok Starter Poster
Message 1 of 6 (493 Views)
For the last two days have constant lagging when watching. Got to really bad during Big Bang Theory tonight. Couldn't watch program at all, constant stutter, no siund and green lines. Tried a normal restart of all devices, no luck. Internet fine.
Can someone please check?
Regards
Morne
Posted from Apple iPhone
Staff
Posts: 324
Registered: ‎21-04-2014

Re: Lagging and signal lost

[ Edited ]
by Staff grantt Staff
Message 2 of 6 (480 Views)

Hi @KiwiBok

 

That doesn't sound good Smiley Sad

 

There were no issues noted on TV2 last night.

 

I have located your account and enabled logging on your unit.   It will reboot within the next hour.

Can you please PM me when this next occurs (date/time/channel) as well as let me know your setup configuration (ie: is the set top box plugged directly via ethernet into the Huawei 659, not via any other device)

 

Cheers,
Grant

 

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 8
Registered: ‎05-10-2014

Re: Lagging and signal lost

by KiwiBok Starter Poster
Message 3 of 6 (469 Views)
Thanks Grant! Still have the issue on 13 April Tv2 at 8:18pm. Box is plugged in directly Huawei. Regard
Morne
Posted from Apple iPhone
Highlighted
New Poster
Posts: 1
Registered: ‎13-04-2017

Re: Lagging and signal lost

by Ralf New Poster
Message 4 of 6 (461 Views)

I am also having the same issue on a few different channels, doesn't seem like channel 3 is effected though (or the ads)

Channel 2 is pretty much unwatchable at the moment.

I hope this problem is sorted out soon.

Starter Poster
Posts: 6
Registered: ‎26-11-2013

Re: Lagging and signal lost

by Ratbag Starter Poster
Message 5 of 6 (450 Views)
I have the same issue too, channel 2 is terrible, just can't watch it at all. Other channels are bad too. It gets to a point where the picture locks up and nothing happens unless you change channels and come back.
Posted from Samsung SM-G930F
Starter Poster
Posts: 6
Registered: ‎26-11-2013

Re: Lagging and signal lost

by Ratbag Starter Poster
Message 6 of 6 (378 Views)
Good to see this area of Vodafone gets the same service as when you phone up, fukin hopeless...
Posted from Samsung SM-G930F
Stats
  • 5 Replies
  • 27w ago
  • 494 Views
  • 0 Kudos
  • 4 Contributors
Kudos 101- Don't be shy, hand it out today