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HDMI error HDCP 2.2

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Posts: 23
Registered: ‎27-11-2017
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HDMI error HDCP 2.2

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by Regular Poster Laurence1979 Regular Poster
Message 1 of 8 (1,367 Views)

I have a new av receiver it cannot detect the Vodafone TV unit, it can detect my game unit/dvd/blu ray player but not the Vodafone TV unit. The error message on the TV is the content cannot be displayed

 

any ideas, please very frustrating

 

Staff
Posts: 377
Registered: ‎21-04-2014

Re: HDMI error HDCP 2.2

by Staff grantt Staff
Message 2 of 8 (1,363 Views)

Hi @Laurence1979

 

What is the make/model of the A/V receiver and your TV?

 

Cheers,

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Registered: ‎27-11-2017

Re: HDMI error HDCP 2.2

by Regular Poster Laurence1979 Regular Poster
Message 3 of 8 (1,360 Views)

AV receiver Pioneer vsx832 - connected to LG TV

 

the other devices show on the tv through the av receiver

 

Have tried different cables to no avail

Staff
Posts: 377
Registered: ‎21-04-2014

Re: HDMI error HDCP 2.2

by Staff grantt Staff
Message 4 of 8 (1,355 Views)

I believe I know what the issue is. To confirm, can you please tell me the TV model number.

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Registered: ‎27-11-2017

Re: HDMI error HDCP 2.2

by Regular Poster Laurence1979 Regular Poster
Message 5 of 8 (1,351 Views)

Hi Grant - LG 50PK750 plasma tv

Staff
Posts: 377
Registered: ‎21-04-2014

Re: HDMI error HDCP 2.2

by Staff grantt Staff
Message 6 of 8 (1,596 Views)

Thanks.

 

As your Pioneer is 4K capable it is handshaking 4K over HDCp with the set top box.  Your Pioneer only supports 4K pass through (it does not down convert to HD) and your tv, plugged into the Pioneer, is only HD capable. The message displayed on the TV is being generated by the Pioneer.

 

Some options to try:

 

  1. Find a HDMI cable not capable of HDCP 2.x and use between the STB and Pioneer
  2. Use Optical out of the STB and plug HDMI into the TV direct 
  3. Buy a 4K capable TV to replace the LG (a late Xmas gift to yourself?) 😀

Cheers,

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Posts: 23
Registered: ‎27-11-2017

Re: HDMI error HDCP 2.2

by Regular Poster Laurence1979 Regular Poster
Message 7 of 8 (1,338 Views)

ok thanks for the info

 

if I look at the specs for the stb it says only outputing HDCP 1.x

 

buying a 4k TV is n expensive way to prove the problem, how sure are you this will work?

 

thanks

 

Laurence

Regular Poster
Posts: 23
Registered: ‎27-11-2017

Re: HDMI error HDCP 2.2

by Regular Poster Laurence1979 Regular Poster
Message 8 of 8 (1,313 Views)
Oh got it the problem is the tv and the hdcp encryption that isn’t supported
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