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Green Lines, Pixelation and Freezing

Starter Poster
Posts: 3
Registered: ‎20-01-2016

Green Lines, Pixelation and Freezing

by Jasada Starter Poster
Message 1 of 5 (310 Views)

I am experiencing green pixelation on the screen. Most programmes are unwatchable now. Audio and video being affected every minute or so.

 

have reset and waiting to find if a 3 finger reset will wipe the saved programmes ?

 

NOONE will answer me 

 

Posted from Apple iPad
Community Manager
Posts: 1,693
Registered: ‎02-02-2013

Re: Green Lines, Pixelation and Freezing

by Community Manager Community Manager
Message 2 of 5 (291 Views)

@Jasada

Apologies, I will contact the TV team to find out more.

 

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 6
Registered: ‎03-07-2015

Re: Green Lines, Pixelation and Freezing

by GlynnThomas Starter Poster
Message 3 of 5 (241 Views)

Hi,

did you get a reply and resolve?

We get the same issue peroiodically.

Search a few forums and doing a wee test myself, I beive it is the router supplied by vodafone.

Tonight, while watching tv, I did a speed test via speedtest.net. During the download test, the tv stuttered, green lines etc. As soon as the download test finished and the upload began, the issues stopped. Did the test three times- same result everytime.

Searching a few forums, it seems the fix is to replace the router. Some had a new one supplied by vodafone, others bought their own.

I'm interested in what vodafone suggest to you please.

thanks,

Glynn

Starter Poster
Posts: 3
Registered: ‎18-04-2017

Re: Green Lines, Pixelation and Freezing

by AnneliseQuirk Starter Poster
Message 4 of 5 (217 Views)

I have ha 5 different Downer techs come and look at this - the issue remains 

Posted from Apple iPad
Starter Poster
Posts: 3
Registered: ‎18-04-2017

Re: Green Lines, Pixelation and Freezing

by AnneliseQuirk Starter Poster
Message 5 of 5 (216 Views)

I have had 5 different Downer techs come and look at this same problem and the issue remains 

Posted from Apple iPad
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