04-01-2016 08:55 AM
I understand this Community to be haunted by VF Techs/managers who may be in a position to share information or answer questions.
My question is specifically about the Vodafone TV box & remote which I have housed for around 1 month. It is clearly inferior to the SKY box it replaced and is equally clearly not "fit for purpose" and does not deliver on the claims of superior system which accompanied the urge to make the switch to fibre. My inclinication, now the holidays are about over (strongly supported by SWMBO as the VF box made the terminal error of screwing up Coronation Street recordings) is to request my two VF boxes be recycled as boat anchors and to return to a SKY service. The question is to all the VF ghosts inhabiting this place. Is the Vodafone box likely to be replaced/upgraded/fixed in the very near future? (Does VF even accept or acknowledge it's failings?).
Please respond here in order that all of your unhappy subscribers can know what the prospects are and what to do about it.
06-01-2016 03:19 PM
So far, the silence has been deafening! I was at my BiL's house earlier, his SKY service has been upgraded. Very impressive. Perhaps VF know they just can't deliver and are too embarrassed to say so.
06-01-2016 07:44 PM
Has anyone managed to solve the looping problem when recorded movies jump to the end partway through? Vodafone know about this and have done for a year but refuse to address it. Under the Consumer Guarantees Act they are marketing a product that is unfit for purpose.
11-01-2016 07:17 AM
It has now been one week since I posted my request for a public response from Vodafone and, surprise surprise, not one VF representative has deigned to put in an appearance, though at least one of their team (Dylan) has clearly been around. In my opinion, this is showing nothing but contempt for paying customers.
Last night my wife and I sat down to watch a movie we had recorded on the VF STB. Around 90 minutes in, with 40 some minutes to go, the screen went black. I could fast forward, but only with a black and silent screen. Returning to "start" and fast-forwarding the recording produced nothing but a black screen at the same point. So we gave up, very disappointed, and commenced to view a recording of an episode of a series from Prime. Of course, this was riddled with advertisements. Fast-forwarding through the adverts and the recording jumped to the end! We then had to return to "start", fast-forward to the last point viewed, and then sit through the rubbish ads to avoid a repetition.
This equipment is not "fit for purpose" and VF does not seem interested, concerned, or even bothered to offer any kind of explanation or redress. Their website promotes this "community" as a place subscribers can discuss problems with "ninjas" but they are not so much ninjas as wussies as they are all in hiding over this issue.
I for one (or two, counting SWMBO) see no choice but to junk the junk and go back to SKY.
14-01-2016 12:14 PM
There have been a number of bug fixes and upgrades to the Vodafone TV and I understand there are more planned. As a general rule we can't talk about or speculate on future product stuff before it's announced.
Sorry to hear you've had problems with some recordings. I checked in with a colleague about it, he suggested there may have been an interruption to the signal part way through the recording that could have caused the remainder to fail. If there are issues routinely with recordings then there could be an issue with the hard drive, so we may need to get a tech out to look into that for you.
If you still have the recording of that movie there may be some error code information that could help say what's happened, when the recording goes black choose Planner then Information and see if there is further information there.
14-01-2016 01:22 PM
Good afternoon Dylan and thank you for taking the trouble to respond. Amazingly, we do still have the recording and I have done as you suggest, but there are no codes displayed. Also, I am not the only subscriber who has experienced this "blank screen" phenomenon - see "Vodafone TVBox - time for a customer revolt?" .
Regrettably, you have chosen to avoid the central premise of my post, that the VF STB is functionally deficient. Vodafone must be aware of this from all of the chatter in here and, no doubt, from direct complaints. Referring vaguely to "bug fixes and upgrades" is disingenuous in the very least. It is not future product which is the problem, it is the currently supplied hardware which does not come up to specification - which was a promise of superior service to the SKY functionality we had become accustomed to.
Vodafone should be honest with it's customers. Acknowledge the deficiencies and give us an undertaking and a timetable for addressing them. That is not a lot to ask.
15-01-2016 10:13 PM - edited 15-01-2016 10:15 PM
I have been repeatedly trying to get Dylan and others to acknowledge this issue but get ignored. My husband and I regret giving up our Sky box and feel cheated. We are telling our friends NOT to change to Voadafone. We have been loyal customers of Vodafone since they took over IHug many years ago, but as far as VF are concerned we are 'New customers' when taking out the contract for UFB and Vodafone TV. I don't think ANY movie we have recorded has ever played right through without jumping to the end several times during playback. Usually a shorter programme will record and play back, but a full length movie from Rialto ALWAYS includes several black/blank screens followed by a jump to 'end of recording' - the only way to get through it is to start from the beginning and fast forward right through to the end. We have given up on the phone help desk - reboots, resets etc make no difference. We are waiting for results of action initiated by another customer on this forum - communicating with CEOs of Voadafone - if this does not produce results a massive media campaign will result.
16-01-2016 07:25 AM
We too have been with Vodafone since the IHUG days and do not feel Vodafone values customer loyalty too highly. We have experienced all of the problems you mention and last night my wife was almost ready to throw the remote out of the window as every recording she tried to watch jumped to the end. I e-mailed "customer service" on 12 January to discuss switching back to SKY. I received a response from Miguel, same day, advising me that "one of our representatives will be in touch with you shortly". Needless to say, it is a good job I did not hold my breath!
Perhaps we should all contact the CEO - Russell Stanners at email@example.com - and invite him to browse some of the posts in his Community.
16-01-2016 08:21 AM
Bravo Chris. I am waiting for a promised telephone call from "Vodafone Retentions" to tell me what they will be doing to retain my custome for Internet, Landline phone, cellphone and Sky.. Because - GET THIS... Rodney the "Complaints Specialist" is not authorised to resolve me complaint - he is only able to put Vodafone's argument as to why I am wrong - but not offer a solution.. In writing he seems like a nice guy - but what a frustrating job to have. I have been with Vodafone before "the first coming" - I was with Bell South !!! It sold out to Vodafone - kids that were born after that are now shagging in the backs of stolen cars..Actually that's a piss poor analogy - the kids of kids are going to school would be better.
Copyright © Vodafone New Zealand Ltd