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Frustrated early on!!

New Poster
Posts: 1
Registered: ‎01-08-2018

Frustrated early on!!

by ReedMiddleton New Poster
Message 1 of 2 (131 Views)

I have just switched to Vodafone TV and all was working ok on day one (yesterday), other than it being woefully slow to move around menus 

 

Today, the box can't find the internet at all and I am getting error "SC002 - Sorry cant connect to the internet. Please check your router. "

 

The internet is working fine in the house and both wifi extenders are showing with the LAN lights on so why would it not be working?!

 

 

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Staff
Posts: 40
Registered: ‎23-07-2018

Re: Frustrated early on!!

by Staff olof Staff
Message 2 of 2 (100 Views)

Should definitetely be working fine!

 

Before we troubleshoot any further, can you please turn the power off and then on again on both WiFi extenders and the set-top box? Then let me know if this does not resolve the issue. 

 

Then, a couple of follow-up questions:

 

- How many set-top boxes do you have, one or two?

- How many WiFi extenders do you have?

- Can you confirm that the WiFi extender connected to the router has the switch on the back in the "AP" setting?

- Can you confirm that the WiFi extender connected to the set-top box has the switch on the back in the "Station" setting?

 

 

 

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