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Free Soho or no free Soho what is the answer?

Starter Poster
Posts: 2
Registered: ‎12-09-2015

Free Soho or no free Soho what is the answer?

by AnthonyPeters Starter Poster
Message 1 of 10 (2,677 Views)

As most people are aware Sky has changed their pricing recently and if you were subscribed to their movies channel on top of the basic package you would now get SOHO free of charge come March 1st.

 

Sure enough I have what i assumed equalled the equivalent package via Voda and on March 1 SOHO popped up for my viewing pleasure. This was great until a week or so later when it unfortunately locked itself again. 

 

I hurridly contacted the folk at sky to see if perhaps something was wrong with the channel and after a couple of days they managed to reply telling me to contact vodafone.

 

Naturally I did exactly this and well that was 3 days ago and vodafones facebook support have yet to reply............

 

So im not big on dealing with Voda over the phone (we have history) so I turn here and pose this question.

 

By any chance did SKY catch you off guard? You didnt have any packages prepared to go like for like with Voda and im guessing you arent prepared to offer SOHO free right now with the equivalent package and have probably rescinded the access that was given earlier.

 

If this is right and SOHO is still being charged seperately to the movie package please let me know so I can start unbundling my product as it will work out cheaper in the long run.

 

Cheers

Anthony

 

 

 

 

Starter Poster
Posts: 3
Registered: ‎01-12-2014

Re: Free Soho or no free Soho what is the answer?

by KarinBennenbroek Starter Poster
Message 2 of 10 (2,647 Views)

I too will be VERY interested in hearing what Vodafone has to say about this!  We too had SoHo for a few days and then it was removed!  We have Sky's basic package plus Sky Sport, Sky Movies, Rialto plus other extras.  We are using a SKY product are we not??  

Starter Poster
Posts: 2
Registered: ‎13-03-2018

Re: Free Soho or no free Soho what is the answer?

by flemingh Starter Poster
Message 3 of 10 (2,643 Views)

My guess is that they were going to pass on the free SOHO from Sky but then realised it conflicted with their free Sports or SOHO deal for signing up for 12/24 months

Starter Poster
Posts: 2
Registered: ‎20-03-2018

Re: Free Soho or no free Soho what is the answer?

by SharonDimond Starter Poster
Message 4 of 10 (2,501 Views)

I contacted vodafone ot at least attempted too.

 

four calls, two hangups, no new zealand based person, what a total joke.

Vodafone advertised that soho would  be free if you had a movie or sports package.  we have both, had soho free for two days then was removed.

 

attempts to contact were a total shambles

 

please advise why the soho was removed

 

 

New Poster
Posts: 1
Registered: ‎03-04-2018

Re: Free Soho or no free Soho what is the answer?

by cmsolly New Poster
Message 5 of 10 (2,347 Views)

I was offered Soho free with my package (written clearly on my contract) and they have charged me for it the last three months - I have called them, e-mailed them, promised a call back, but have just recieved yet another bill with it charged incorrectly. They also have charged me for a full month vTV when they hadn't even set it up! Still waiting for some contact...

Starter Poster
Posts: 3
Registered: ‎11-04-2018

Re: Free Soho or no free Soho what is the answer?

by MikeFoxtrot Starter Poster
Message 6 of 10 (2,215 Views)

After wasting 40 minutes of my life and getting bumped to three different call centre staff with my Soho query, I think I managed to find out that Sky hasn't offered the free Soho offer to Vodafone customers. Told they could offer it to me or change my Sky pricing. They did offer to reduce my broadband/phone price to compensate. Great!.....Until I get a following email indicating my monthly broadband/phone is now $10 more per month. Now to do battle with trying to sort out what heck is going on.

Starter Poster
Posts: 2
Registered: ‎20-03-2018

Re: Free Soho or no free Soho what is the answer?

by SharonDimond Starter Poster
Message 7 of 10 (2,208 Views)
Vodafone advertised it as being free to customers who had sky with them
 
Then gave to us for a week then removed.
 
not sure how legal this is but when our contract for free sport is up in November I wont hestitate now to go with another fibre provider and sky directly
Starter Poster
Posts: 5
Registered: ‎14-09-2017

Re: Free Soho or no free Soho what is the answer?

by kaybee Starter Poster
Message 8 of 10 (2,206 Views)

Seems Vodafone advertises that we are supposed to be getting 'access' to the exact same services and prices as Sky customers.. we technically are still Sky customers as we can still login to Skytv website which shows that we are a 'subscription' customer which shows all the channels that we are subscribed to and that we are entitled to Free SoHo.  Vodafone are unwilling to fulfill their promise as shown on their website as they are not giving us the exact same service any longer!!  A case for the Commerce Commission for misleading their customers?!

 

vfonesky.JPG

Starter Poster
Posts: 3
Registered: ‎11-04-2018

Re: Free Soho or no free Soho what is the answer?

by MikeFoxtrot Starter Poster
Message 9 of 10 (2,196 Views)

Typo in my post :

Told they couldn't offer it to me or change my Sky pricing.

New Poster
Posts: 1
Registered: ‎14-08-2018

Re: Free Soho or no free Soho what is the answer?

by BrianReeves New Poster
Message 10 of 10 (875 Views)

 This is my interaction with Vodafone re

; SKy and Soho and I will be cancelling my Sky service.

You recently requested personal assistance from our on-line help service. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days by responding to this email. Thank you for allowing us to be of service to you.

 
Response By Email (Julieto) (14/08/2018 11:57 AM)
Hello Brian,
 
Thank you for your response to my email. my apologies if the email that I sent you doesn't answer your concern.
As for the SOHO channel, I understand that SKY direct is advertising the channel to be free if you have the Basic service with them, unfortunately since Vodafone is a reseller of SKY that specific service are still chargeable on our end. SKY direct it self do run different promotions and there is a big possibility that  it can not be applicable to any of their reseller.
 
If you really doesn't want service since it is chargeable, i can make an arrangement on the account to stop this service by the end of the month without affecting any of your existing services. Also for this month I'll make the adjustment for the SOHO fee as a one time since it was not been fully discuss to you by our Sales team.
 
Kind Regards,

Julieto Garcia
Vodafone Email Specialist
Customer Operations
Vodafone New Zealand Ltd.
Phone: 0800 800 021 or 777
 
Vodafone New Zealand Limited, 74 Taharoto Road, Takapuna, Auckland 0622 Auckland 1142, New Zealand, www.vodafone.co.nz


Customer By CSS Email (Brian Reeves) (10/08/2018 06:49 PM)

Dear Julieto,

 

thank you for your reply.

 

You have not addressed my issues with being charged for Soho though. 

 

I notice by looking on the forums on the Vodafone website that this is an issue for a lot of people. The advertising by Sky is not really explained by Vodafone as not applying. 

 

Why doesn't the offer apply, surely you are only passing on the offer from Sky? On another point, I never requested Soho specifically from you and I, like lots of others, when it suddenly popped up on my decoder thought it was free, AS ALL THE ADVERTISING ON SCREEN WAS TELLING US.

 

As to the sudden increase in my bill, why no warning?

 

I look forward to hearing you response.

 

On a point of customer service, you should give a timescale for delivery on promises.

 

Regards

 

Brian Reeves

 

 




 
Response By Email (Julieto) (10/08/2018 05:33 PM)
Hello Brian,
 
Thank you for your feedback regarding the disappointing level of service you have received.
 
First of all, I wish to sincerely apologise for the inconvenience and frustration you have experienced. This situation is totally unacceptable to us and we are taking action to address the problems you have raised.
 
As for your email you've asked on how much will it be if you cancel the contract with us, as of the month since you are on a 2 year plan this will cost you $299 one off termination fee, I would not really recommend as of the moment. If you would give me enough time to sort out the issue I will do my best to provide the best possible resolution on this.
 
In closing, I trust we can regain your confidence and that we will once again provide the level of service that you expect.
 
Kind Regards,

Julieto Garcia
Vodafone Email Specialist
Customer Operations
Vodafone New Zealand Ltd.
Phone: 0800 800 021 or 777
 
Vodafone New Zealand Limited, 74 Taharoto Road, Takapuna, Auckland 0622 Auckland 1142, New Zealand, www.vodafone.co.nz
Auto-Response By (Administrator) (09/08/2018 01:43 PM)

Your email reference: 180809-002344

Thank you for registering your enquiry with us. Please be advised that we take your concerns very seriously.

We will endeavour to contact you within two working days.

If your request is urgent, please call us. For our contact details, please visit www.vodafone.co.nz/contact.

Kind Regards,

Vodafone Customer Service

Customer By CSS Web (Brian Reeves) (09/08/2018 01:43 PM)
My latest bill arrives with an increase in what I'm to pay. Not happy with this so phone customer service. I then get passed from pillar to post and 40 minutes of my time wasted. I have to pay for Soho even though advertised as a free add on if you have the other packages. 

When passed on to the last person they had no idea who I was or what I was calling about. So I have to start again. Just great. Go through my issue again to be told I was wrong so I was out of luck. 

I will be cancelling Sky on monday and What is the early cancellation fee for closing my vodafone account?
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