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Digital TV Recorder update keeps appearing

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New Poster
Posts: 1
Registered: ‎04-05-2015

Digital TV Recorder update keeps appearing

by Daniel01 New Poster
Message 1 of 4 (810 Views)

Hello,

 

A box on the screen appears and it says, your digital tv recorder is about to be updated and that this will take 4 - 6 minutes, i push ok to start and then the unit turns off and then back on, then the message re-appears.

 

Also if i leave it and dont push ok, it will just turn off on its own after a few minutes and then turn on again and the same message will appear.

 

Is there a solution to this issue?

 

Thanks

Vodafone Ninja
Posts: 668
Registered: ‎23-10-2009

Re: Digital TV Recorder update keeps appearing

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 4 (771 Views)

Hi there,

 

first things to try are in thois article

http://community.vodafone.co.nz/t5/Vodafone-TV-SKY/Read-Me-Vodafone-TV-Troubleshooting/td-p/130215

 

Let us know if that helps :-)

Vodafone Social Media Team
New Poster
Posts: 1
Registered: ‎29-12-2016

Re: Digital TV Recorder update keeps appearing

by DylanCampbell New Poster
Message 3 of 4 (350 Views)

These so called fixes are temporary. This message has hit us 6 or 7 times in the past 2 years. The customer service may have improved but now technical service is poor. Vodafone need to fix this issue instead of replacing the box as a perm fix. Our decoder has already been replaced and isn't even that old. All the power in the world in telecomms and digital but cant fix a software looping issue.

Staff
Posts: 319
Registered: ‎21-04-2014

Re: Digital TV Recorder update keeps appearing

by Staff grantt Staff
Message 4 of 4 (339 Views)

Hi @DylanCampbell

 

This looping issue can only be resolved with a new unit.

 

Cheers,

Grant

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
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