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Channel changes sound only

Contributor
Posts: 79
Registered: ‎28-01-2013
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Channel changes sound only

by Contributor Gaffer Contributor
Message 1 of 6 (624 Views)

Have recently had a  fault; when we change a TV channel only the sound changes to the new channel but the picture

 

remains with the previous channel. Has anyone experienced this or can suggest the cause.?

 

The fault can be recectified with the usual reboot.

Staff
Posts: 40
Registered: ‎23-07-2018

Re: Channel changes sound only

by Staff olof Staff
Message 2 of 6 (586 Views)

Gaffer,

 

Very strange indeed. Can you please let us know if this is on the new Vodafone TV service or the old legacy one (big set-top box). Should not happen on either of course, but once we know we can look into why this is happening. 

Contributor
Posts: 79
Registered: ‎28-01-2013

Re: Channel changes sound only

by Contributor Gaffer Contributor
Message 3 of 6 (568 Views)

The Digital Recorder is the Model HT600a so not sure if it is the old big set-top box that you ask about. The problem has only occurred on two or three occasions and I am not particularly worried about it at this stage, but was curious as to what might have caused it.?

Staff
Posts: 40
Registered: ‎23-07-2018

Re: Channel changes sound only

[ Edited ]
by Staff olof Staff
Message 4 of 6 (566 Views)

@Gaffer,

 

No problems. If you would like us to investigate issue, can you please provide:

 

- Are you on Fibre X (cable) or Fibre (UFB)?

- Can you take a picture of the label on the back of the set-top box (that contains MAC addresses) and forward to us? We can then enable logging from your STB to investigate. Could be a hardware set-top box issue.

 

Ps. You are on the old Vodafone TV service by the way, with the "big STB".

 

 

Contributor
Posts: 79
Registered: ‎28-01-2013

Re: Channel changes sound only

by Contributor Gaffer Contributor
Message 5 of 6 (551 Views)

Thanks. I don't think it is worth investigating at this time but if it becomes a problem then I will get you to persue it. Cheers.

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Staff
Posts: 40
Registered: ‎23-07-2018

Re: Channel changes sound only

by Staff olof Staff
Message 6 of 6 (533 Views)

No problems @Gaffer. Keep an eye on it, and if issue re-occurs we can ensure it is fixed. Could be a faulty STB.

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