Reply

Reporting cellsite issues

Business Ninja Adept
Posts: 1,916
Registered: ‎30-09-2014

Re: Reporting cellsite issues

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 11 of 29 (680 Views)

@Christopher wrote:

@gforum wrote:

Not all antennae look the same... Look for these two tall sticks on each side of the roof - about 3m tall - I think. These here are omnidirectional whip antenae in fibreglass enclosures. Similar to what you see on boats with their VHF marine radios. I believe these are tuned to 900MHz and spread radio in all directions, but I'm not an expert just a geek.


I don't think Vodafone use that type of antenna but I could be wrong... I can see what your talking about I think they must be for CB Radio or something. Can you see a equipment shelter anywhere around the outside og the building? this would indicate that it is indeed a cellsite,


This is our Vodafone Radio equipment Smiley Happy

NOC Engineer | Vodafone NZ
Regular Poster
Posts: 19
Registered: ‎17-07-2015

Re: Reporting cellsite issues

by Regular Poster gforum Regular Poster
Message 12 of 29 (727 Views)
Just before I left it was 2G only (about 45 minutes ago). I'm up the mountain now, connected to the Knoll Ridge 4G. Will report just before 5pm tonight.
Posted from Google Nexus 6P
Regular Poster
Posts: 19
Registered: ‎17-07-2015

Re: Reporting cellsite issues

by Regular Poster gforum Regular Poster
Message 13 of 29 (697 Views)

@sebastianbdExcellent ! 3G data now working on all devices I checked, 2d roaming also working. THANK YOU! And thanks for letting me know what the process is, I'll call the number you provided next time if I suspect something's amiss. Ta!

Regular Poster
Posts: 19
Registered: ‎17-07-2015

Re: Reporting cellsite issues

by Regular Poster gforum Regular Poster
Message 14 of 29 (695 Views)

vodafone_whakapapa.jpg

Business Ninja Adept
Posts: 1,916
Registered: ‎30-09-2014

Re: Reporting cellsite issues

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 15 of 29 (674 Views)

@gforumyou are welcome seems site just needed a reset Smiley Happy

NOC Engineer | Vodafone NZ
Ninja Adept
Posts: 1,045
Registered: ‎20-08-2008

Re: Reporting cellsite issues

by Ninja Adept Ninja Adept Ninja Adept
Message 16 of 29 (634 Views)

@sebastianbd wrote:

@gforumyou are welcome seems site just needed a reset Smiley Happy


Reboot. Handy that - works almost everytime Smiley Very Happy

Regular Poster
Posts: 21
Registered: ‎19-08-2009

Re: Reporting cellsite issues

by Regular Poster michaelmurfy Regular Poster
Message 17 of 29 (602 Views)

I was there a week ago - Had no 3G data, just SMS / Calling. Locals said it is an ongoing issue and most have switched over to Spark because of this.

Business Ninja Adept
Posts: 1,916
Registered: ‎30-09-2014

Re: Reporting cellsite issues

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 18 of 29 (587 Views)

@michaelmurfy wrote:

I was there a week ago - Had no 3G data, just SMS / Calling. Locals said it is an ongoing issue and most have switched over to Spark because of this.


FWIW - It seems any users who have had an issue have not been raising these with Vodafone. - There has not been a single customer ticket logged for this site since 6/09/2016.

NOC Engineer | Vodafone NZ
Expert Contributor
Posts: 682
Registered: ‎21-05-2015

Re: Reporting cellsite issues

[ Edited ]
by Expert Contributor Expert Contributor
Message 19 of 29 (585 Views)

I thought the network had alarms that go off whenever there's a issue? That's what John Reader said...

Business Ninja Adept
Posts: 1,916
Registered: ‎30-09-2014

Re: Reporting cellsite issues

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 20 of 29 (580 Views)

@Christopher wrote:

I thought the network had alarms that goe off whenever there's a issue? That's what John Reader said...


Absolutely.. If something goes wrong alarms are generated -- (that is my job as a NOC Engineer to monitor and manage all Network alarms, the NOC monitors and manages the entire network 24/7 365).

 

In this instance, the site did not exhibit any alarms. More of a 'performance' issue than a software / hardware issue or something which alarming was configured for.

 

Obviously there can be ad-hoc cases (very rare) where there is an issue, and no alarms generated, and reliant on customer complaints to identify an issue.

NOC Engineer | Vodafone NZ
Stats
  • 28 Replies
  • 20w ago
  • 825 Views
  • 4 Kudos
  • 7 Contributors