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Auckland | Network updates

Community Manager
Posts: 2,921
Registered: ‎02-02-2013

Auckland | Network updates

[ Edited ]
by Community Manager Community Manager
Message 1 of 6 (1,034 Views)

This message is an ongoing post where we will offer network information for the Auckland region.

From time to time we may temporarily suspend or restrict a Service so that we can carry out maintenance and development work on the Network.  We will always try to ensure that we give you as much notice as is reasonably practicable and that such suspensions or restrictions take place outside normal business hours.

You can choose to regularly visit this post, or we would recommend that you subscribe (big red button below). This way, any time we post about upcoming maintenance in this region, you will receive an email letting you know.

Please also note that the maps included in each post cover an indicative area of the potential outage and are not meant to show exactly where the outage will be.

If you have any feedback on the posts or notification method, please do not hesitate to email us at businessfeedback@vodafone.com.

l.

Channel Manager, Help & Support
Vodafone New Zealand
Vodafone Ninja
Posts: 232
Registered: ‎15-05-2018

Re: Auckland | Network updates

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 6 (45 Views)

Un-Planned outage on our mobile network
Customers in and nearby Auckland University may currently be experiencing degraded 2G/3G/4G mobile services.

 

This issue has been identified as a high priority by our tech teams, who are currently working to resolve this.

 

While we do not yet have a resolution timeframe, our technicians are working their hardest to get this resolved for you as soon as possible.

 

Fixed broadband /and landline services are not affected.

 

We're sorry for any inconvenience this may cause.

 

Thanks,
The team at Vodafone

Vodafone Ninja
Posts: 232
Registered: ‎15-05-2018

Re: Auckland | Network updates

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 3 of 6 (37 Views)

Planned maintenance and network maintenance on our fixed network

We continuously upgrade our networks to ensure Kiwis get the most reliable broadband available. As part of this, there is some upcoming work planned on the Fibre/ broadband and landline network in Auckland and Northland, which may result in an outage to customers in the area.



Affected customers may notice their Fibre broadband and landline services are down for up to 2 hours between 8am and 3pm on 25/07. But rest assured all services will return to normal immediately afterward.

We're sorry for any inconvenience this may cause.


Thanks,
The team at Vodafone

Vodafone Ninja
Posts: 232
Registered: ‎15-05-2018

Re: Auckland | Network updates

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 6 (34 Views)

Planned maintenance and network maintenance on our fixed network

We continuously upgrade our networks to ensure Kiwis get the most reliable broadband available. As part of this, there is some upcoming work planned on our network in Auckland, which may result in an outage to customers in the area.



To reduce any disturbance the outage will be outside of normal business hours.

Affected customers may notice that any internet-based services are down for up to 1 hour between 1am and 3am on 23/07. But rest assured all services will return to normal immediately afterward.

We're sorry for any inconvenience this may cause.


Thanks,
The team at Vodafone

Vodafone Ninja
Posts: 232
Registered: ‎15-05-2018

Auckland | Network updates

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 5 of 6 (29 Views)

Service restored on our mobile network after an un-planned outage

All mobile services restored in and nearby Auckland University.

If you are still experiencing any loss of service, please give your Vodafone service team a call as soon as possible.

Between 14:17 17-07-2018 and 16:35 17-07-2018 our 2G/3G/4G mobile services in this area was impacted by an outage, due to a circuit fault

Customers in the area may have experienced a degraded service during this time.


We're sorry for any inconvenience this may have caused.


Thanks,
The team at Vodafone

Vodafone Ninja
Posts: 232
Registered: ‎15-05-2018

Re: Auckland | Network updates

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 6 of 6 (24 Views)

Planned maintenance and network maintenance on our fixed network

We continuously upgrade our networks to ensure Kiwis get the most reliable broadband available. As part of this, there is some upcoming work planned on the fixed network in William Pickering Drive, Auckland, which may result in an outage to customers in the area.



To reduce any disturbance the outage will be outside of normal business hours.

Affected customers may notice their internet-based services are down for up to 1 hour between 1am and 3am on 30/07. But rest assured all services will return to normal immediately afterward.

We're sorry for any inconvenience this may cause.


Thanks,
The team at Vodafone

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