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EPG only goes out 3 days

Starter Poster
Posts: 5
Registered: ‎16-05-2014

EPG only goes out 3 days

[ Edited ]
by Robs01 Starter Poster
Message 1 of 9 (2,495 Views)

Using T-Box, and when I go to view guide there is only info up until Tuesday morning - it is currently Friday.

 

And I have followed the process for re-powering the modem and T-box - several times!!

 

I cannot add any new recording for next week and my series that are already setup have now new recording entires for next week.

Retired Staff
Posts: 20,558
Registered: ‎06-08-2008

Re: EPG only goes out 3 days

by Retired Staff johnr Retired Staff
Message 2 of 9 (2,491 Views)

@granttCan answer this question, He should be here soon

Ex VodafoneNZ staff member 17 years 4 days
Staff
Posts: 377
Registered: ‎21-04-2014

Re: EPG only goes out 3 days

by Staff grantt Staff
Message 3 of 9 (2,484 Views)
Robs,

Please PM me your account number and I'll take a look.

Cheers
Grant
I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Posted from Apple iPad
Starter Poster
Posts: 5
Registered: ‎16-05-2014

Re: EPG only goes out 3 days

[ Edited ]
by Robs01 Starter Poster
Message 4 of 9 (2,476 Views)

Hi Grant,

 

(removed)

 

Thanks.

Retired Staff
Posts: 20,558
Registered: ‎06-08-2008

Re: EPG only goes out 3 days

by Retired Staff johnr Retired Staff
Message 5 of 9 (2,455 Views)

Hi @Robs01 

 

Grant advised via PM please click on user name to do this, Please do not post personal INFO into the community , including account numbers , mobile numbers

 

John

Ex VodafoneNZ staff member 17 years 4 days
Staff
Posts: 377
Registered: ‎21-04-2014

Re: EPG only goes out 3 days

by Staff grantt Staff
Message 6 of 9 (2,448 Views)

Hi


This isn't a T-Box fault.  Its just been traced back to a problem elsewhere and is currently being investigated.

 

Cheers,
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 5
Registered: ‎16-05-2014

Re: EPG only goes out 3 days

by Robs01 Starter Poster
Message 7 of 9 (2,414 Views)

Any idea when this is likely to be fixed?? Or should I just ring the help line?

 

I dont understand what the prob would be as friends who have real SKY dont have this prob and others I know with this repackaged product dont seem to have any probs......

Retired Staff
Posts: 20,558
Registered: ‎06-08-2008

Re: EPG only goes out 3 days

[ Edited ]
by Retired Staff johnr Retired Staff
Message 8 of 9 (2,412 Views)

@Robs01  No need to call the help line @grantt  has already advised he is looking into the issue,

 

It is the weekend I suspect it will be looked into further during business hours

Ex VodafoneNZ staff member 17 years 4 days
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Staff
Posts: 377
Registered: ‎21-04-2014

Re: EPG only goes out 3 days

by Staff grantt Staff
Message 9 of 9 (2,400 Views)

@johnr is correct here.  The team that needs to look at the EPG issue cannot do so until tommorow.  There would be no benefit in calling the call centre (other than to waste your time).

 

I will post an update here once the issue is resolved.

 

Cheers,
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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