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totally gutted wife has lost all her credit on her phone :-(

Starter Poster
Posts: 3
Registered: ‎15-04-2017

totally gutted wife has lost all her credit on her phone :-(

by RegNZ Starter Poster
Message 1 of 4 (122 Views)

totally gutted wife has lost all her credit on her phone :-(

 

 

why does vodafone steal all your credit if you forget to pay more money when you already have credit ???

 

 

 

Starter Poster
Posts: 3
Registered: ‎15-04-2017

Re: totally gutted wife has lost all her credit on her phone :-(

by RegNZ Starter Poster
Message 2 of 4 (100 Views)

I guess Vodafone just likes to get as much money as they can. But surely it is not a good business practice to make your customers unhappy by stealing money off of them?  If a person had a bank account with money in it would a bank just say ok you have not added any more money lately we will remove all your money. You then add more money and say hey I am still using this account look I just put money in it, Bank says too bad we are still keeping you money. 

Business Ninja Adept
Posts: 1,382
Registered: ‎30-09-2014

Re: totally gutted wife has lost all her credit on her phone :-(

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 4 (64 Views)
Sounds like your wife's credit expired as she had not topped up in 12 months.

This is covered in the prepay terms and conditions agreed to.

There is a warning SMS sent prior to credit expiry also.
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
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Starter Poster
Posts: 3
Registered: ‎15-04-2017

Re: totally gutted wife has lost all her credit on her phone :-(

by RegNZ Starter Poster
Message 4 of 4 (43 Views)

But why does vodafone have such a policy? She is elderly and mainly has the phone for emergencies and when traveling. It just seems pretty mean to take money off pensioners like that, its not like she is cancelling a contract or anything. I have just had to pay out another $20 and according to my bank statement I just paid $20 to vodafone in February. 

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