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top up & IOU $5 back

Starter Poster
Posts: 11
Registered: ‎16-01-2015

top up & IOU $5 back

by jayakorea Starter Poster
Message 1 of 5 (1,111 Views)
Hello.
I buy a $5 voucher today and top up by TXT.
Because I like to pay back for IOU used a few months ago.
But after top up, the $20 is paid for $19 combo pack automatically.
I do not want this combo.
Please pay back $5 IOU and let $15 remain in balance ASAP.
Regards.
James.
Posted from Samsung SHW-M110S
Starter Poster
Posts: 11
Registered: ‎16-01-2015

Re: top up & IOU $5 back

by jayakorea Starter Poster
Message 2 of 5 (1,110 Views)
above writing Error...a $20 voucher
Posted from Samsung SHW-M110S
Starter Poster
Posts: 11
Registered: ‎16-01-2015

Re: top up & IOU $5 back

by jayakorea Starter Poster
Message 3 of 5 (1,097 Views)
Dear Staff...
R u bussy?
I want to know ur solution!
Posted from Samsung SHW-M110S
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Starter Poster
Posts: 11
Registered: ‎16-01-2015

Re: top up & IOU $5 back

by jayakorea Starter Poster
Message 4 of 5 (1,096 Views)
I know that...when I top up,first payment will be IOU.
But today I do not understand it.
Posted from Samsung SHW-M110S
Expert Contributor
Posts: 745
Registered: ‎03-01-2010

Re: top up & IOU $5 back

by Expert Contributor Expert Contributor
Message 5 of 5 (1,078 Views)
Hi James,

Vodafone recently changed the order that things are paid, so now a combo will renew and then the IOU is paid back after that which will be why the combo renewed without repaying the IOU.
Posted from Apple iPad
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