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stolen card used for prepay credit. is it possible to track the number?

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Posts: 1
Registered: ‎31-05-2018

stolen card used for prepay credit. is it possible to track the number?

[ Edited ]
by kurikkoplay New Poster
Message 1 of 2 (111 Views)

If the police approach vodafone with the bank card details and the time the card was used to buy prepay credit, CAN vodafone track down the phone number that received the credit? I'm asking if it is even within vodafone's capabilities to track it down. The person who stole the card also robbed our house and the only possible link is the vodafone credit they bought with my card. I've seen that the information can not be released to myself due to privacy laws but IF the police ask for it CAN vodafone track it down?

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Community Manager
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Posts: 1,432
Registered: ‎01-03-2012

Re: stolen card used for prepay credit. is it possible to track the number?

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by Community Manager Community Manager
Message 2 of 2 (47 Views)

Hi @kurikkoplay - as part of their investigation, the police will contact our legal team and if we can, we will supply them what info we have. I don't know offhand what kind of info we'll be able to supply them, but we'll do our very best to help track the culprit down.

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