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sim card activation for Mates Prepay

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Starter Poster
Posts: 2
Registered: ‎09-08-2016
Accepted Solution

sim card activation for Mates Prepay

by iamthefirst Starter Poster
Message 1 of 3 (1,251 Views)

Hi,

 

I was trying to activate this sim using www.vodafone.co.nz/getgoing.

 

After entering details, such as firstname lastname email and DOB, it keeps saying

 

It looks like our service is currently unavailable. Please try again later or call 777 and press 0 to talk to our Customer Care team.

 

So I did twice last night and they couldn't solve it.

 

I am suspecting the cause for this is down to me. Without reading proper instruction on the sim pack, I went straight to vodafone.co.nz on my laptop and signed up with this phone number.

 

When I logged in I couldn't do anything, I couldn't see my current plan, I couldn't change it etc. I was only allowed to top up.

 

So when I rang for the first time the rep said he would cancel the account so I can go through the proper sequence of signing up using getgoing address.

 

When I tried again it showed me the same message.

 

So I rang the second time and she said the account wasn't cancelled so she was trying to log in using my details and asked for password. I gave her that but she couldn't log in. I later found out this was because the account was in fact cancelled. She said she would call me back after getting in touch with their tech team but i still haven't got any call back and I haven't been able to use your service.

 

Can anybody rectify this problem? My number is zero two one zero eight one two zero five six one.

 

Thank you

 


Accepted Solutions
Starter Poster
Posts: 2
Registered: ‎09-08-2016

Re: sim card activation for Mates Prepay

by iamthefirst Starter Poster
Message 2 of 3 (2,188 Views)

This has been resolved.

Thanks

View solution in original post

Solution
Accepted by MikeHales (Community Manager)
‎12-10-2016 01:29 PM

All Replies
Starter Poster
Posts: 2
Registered: ‎09-08-2016

Re: sim card activation for Mates Prepay

by iamthefirst Starter Poster
Message 2 of 3 (2,189 Views)

This has been resolved.

Thanks

Solution
Accepted by MikeHales (Community Manager)
‎12-10-2016 01:29 PM
Community Manager
Posts: 1,879
Registered: ‎02-02-2013

Re: sim card activation for Mates Prepay

[ Edited ]
by Community Manager Community Manager
Message 3 of 3 (1,238 Views)

@iamthefirst

 

Thanks for both posts - what was the solution?

 

BTW - Mates SIM card activation FAQ here.

 

Cheers

 

m

Channel Manager, Help & Support
Vodafone New Zealand
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