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how do I retrieve my prepay account call history from 1 year ago

Starter Poster
Posts: 2
Registered: ‎01-03-2017

how do I retrieve my prepay account call history from 1 year ago

by AlexShao Starter Poster
Message 1 of 4 (144 Views)

For personal reason i have to track back my call from 1 year ago. But i have already switch to a new phone .All the apst time calling history is gone .

 

I have went to branch the staff memebr told me to go on website to check on usage but the usage is  only last 31 days.

 

So what can i do to retrieve my prepay account call history from 1 year ago?

Vodafone Ninja
Posts: 374
Registered: ‎30-08-2016

Re: how do I retrieve my prepay account call history from 1 year ago

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 4 (139 Views)

This would need to go to our Agency Liason team.

 

They may be able to retrieve older records for you, however there is a cost for them to provide this for you. 

 

Best to call customer care so they can help put you in touch if you do want to go ahead.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Starter Poster
Posts: 2
Registered: ‎01-03-2017

Re: how do I retrieve my prepay account call history from 1 year ago

by AlexShao Starter Poster
Message 3 of 4 (107 Views)

Thx for the reply 

 

So what particular number should i call to contact with Agency Liason team.

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Vodafone Ninja
Posts: 374
Registered: ‎30-08-2016

Re: how do I retrieve my prepay account call history from 1 year ago

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 4 (96 Views)

Hi Alex,

 

I've sent you a PM

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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