04-04-2016 08:03 PM
I thought National Public holidays are off peak.
So why did Vodafone steal all my credit on EASTER MONDAY when I had paid for a Fantastic Friday DATA package and had several Gigabites of data to use?
Solved! See solution
05-04-2016 06:01 PM
04-04-2016 08:43 PM
For Off Peak data addons, off peak is weekdays 7PM-7AM, and All Saturday/Sunday.
Unfortunately public holidays are not included in this
04-04-2016 08:52 PM
Why is data treated differently to calls? Surely on a public holiday like Easter businesses are not using much data and there is less pressure on the system to make it even more OFF PEAK? And why doesnt Vodafone spell this out in their terms and conditions like the do regarding CALLING off peak. I guess this is why Richard Branston is a multi billionair and I'm not. Way to go Richard .. steal from the poor and elderly to make yoursel filthy rich.
04-04-2016 11:17 PM
It is displayed on the my Vodafone app and 321 IVR service the validity of the addon.
There is no intention to rob anyone.... I'm not sure how Richard Branson has anything to do with Vodafone?
04-04-2016 11:50 PM
It says ANY TIME DURING THE WEEKEND. It was a LONG WEEKEND. LONG WEEKENDS are OFF PEAK regarding calling and texting . Vodafone DOESNT make it clear at all that DATA is any different. To me that is deliberate deception and Morally WRONG if in fact it is legal to do that which I doubt it is a form of "legal theft"
04-04-2016 11:55 PM
Weekends are Saturday and Sunday unless otherwise stated. Such as this description for Off peak calling
Please click on my username and send me a private message with your mobile number so that I can check the charges for you We should be able to help you out in this situation.
05-04-2016 11:52 AM
Hi, please send me a direct message with your phone number and I'll try and get this resolved for you.
05-04-2016 03:36 PM
05-04-2016 06:01 PM
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