Reply

Why did Vodafone steal all my credit on EASTER MONDAY?

Starter Poster
Posts: 4
Registered: ‎04-04-2016
Accepted Solution

Why did Vodafone steal all my credit on EASTER MONDAY?

by vodafonestole Starter Poster
Message 1 of 9 (1,708 Views)

I  thought National Public holidays are off peak.

 

So why did Vodafone steal all my credit on EASTER MONDAY when I had paid for a Fantastic Friday DATA package and had several Gigabites of data to use?


Accepted Solutions
Highlighted
Starter Poster
Posts: 4
Registered: ‎04-04-2016

Re: Why did Vodafone steal all my credit on EASTER MONDAY?

by vodafonestole Starter Poster
Message 9 of 9 (3,178 Views)

Lucas wrote:

Hi @vodafonestole,

 

I have sent you a private message. I hope the resolution provided is suitable to you.

 

@MikeHales has passed on feedback regarding this situation.

 

Thanks Smiley Happy


Hi  Yes I am happy with the outcome.

 

thanks for your help

View solution in original post

Solution
Accepted by topic author vodafonestole
‎05-04-2016 06:01 PM

All Replies
Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Why did Vodafone steal all my credit on EASTER MONDAY?

by Retired Staff Lucas Retired Staff
Message 2 of 9 (1,703 Views)

Hi @vodafonestole,

 

For Off Peak data addons, off peak is weekdays 7PM-7AM, and All Saturday/Sunday.

 

Unfortunately public holidays are not included in this

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Starter Poster
Posts: 4
Registered: ‎04-04-2016

Re: Why did Vodafone steal all my credit on EASTER MONDAY?

by vodafonestole Starter Poster
Message 3 of 9 (1,700 Views)

Why is data treated differently to calls? Surely on a public holiday like Easter businesses are not using much data and there is less pressure on the system to make it even more OFF PEAK? And why doesnt Vodafone spell this out in their terms and conditions like the do regarding CALLING off peak. I guess this is why Richard Branston is a multi billionair and I'm not. Way to go Richard .. steal from the poor and elderly to make yoursel filthy rich. 

 

 

Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Why did Vodafone steal all my credit on EASTER MONDAY?

by Retired Staff Lucas Retired Staff
Message 4 of 9 (1,680 Views)

It is displayed on the my Vodafone app and 321 IVR service the validity of the addon.Screenshot_2016-04-04-23-11-02.png

 

 

 

There is no intention to rob anyone.... I'm not sure how Richard Branson has anything to do with Vodafone?

 

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Starter Poster
Posts: 4
Registered: ‎04-04-2016

Re: Why did Vodafone steal all my credit on EASTER MONDAY?

by vodafonestole Starter Poster
Message 5 of 9 (1,676 Views)

  It says ANY TIME DURING THE WEEKEND.   It was a LONG WEEKEND.  LONG WEEKENDS are OFF PEAK regarding calling and texting . Vodafone DOESNT make it clear at all that DATA is any different.  To me that is deliberate deception and Morally WRONG if in fact it is legal to do that which I doubt it is a form of "legal theft"

Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Why did Vodafone steal all my credit on EASTER MONDAY?

by Retired Staff Lucas Retired Staff
Message 6 of 9 (1,673 Views)

Weekends are Saturday and Sunday unless otherwise stated. Such as this description for Off peak calling

 

Please click on my username and send me a private message with your mobile number so that I can check the charges for you Smiley Happy We should be able to help you out in this situation.

 

Thanks

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Community Manager
Posts: 1,770
Registered: ‎02-02-2013

Re: Why did Vodafone steal all my credit on EASTER MONDAY?

by Community Manager Community Manager
Message 7 of 9 (1,635 Views)

@vodafonestole

 

Hi, please send me a direct message with your phone number and I'll try and get this resolved for you.

 

Cheers

 

Mike

Channel Manager, Help & Support
Vodafone New Zealand
Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Why did Vodafone steal all my credit on EASTER MONDAY?

by Retired Staff Lucas Retired Staff
Message 8 of 9 (1,622 Views)

Hi @vodafonestole,

 

I have sent you a private message. I hope the resolution provided is suitable to you.

 

@MikeHales has passed on feedback regarding this situation.

 

Thanks Smiley Happy

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Highlighted
Starter Poster
Posts: 4
Registered: ‎04-04-2016

Re: Why did Vodafone steal all my credit on EASTER MONDAY?

by vodafonestole Starter Poster
Message 9 of 9 (3,179 Views)

Lucas wrote:

Hi @vodafonestole,

 

I have sent you a private message. I hope the resolution provided is suitable to you.

 

@MikeHales has passed on feedback regarding this situation.

 

Thanks Smiley Happy


Hi  Yes I am happy with the outcome.

 

thanks for your help

Solution
Accepted by topic author vodafonestole
‎05-04-2016 06:01 PM
Stats
  • 8 Replies
  • 1y ago
  • 1,709 Views
  • 5 Kudos
  • 3 Contributors
Kudos 101- Don't be shy, hand it out today