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Vodafone landline not working

Starter Poster
Posts: 8
Registered: ‎26-09-2017

Re: Vodafone landline not working

by LynMoore Starter Poster
Message 11 of 14 (131 Views)

Could you please confirm that a credit will show on our next account for the time that our phone wasn't working. Thanks.

Community Manager
Community Manager
Posts: 1,474
Registered: ‎01-03-2012

Re: Vodafone landline not working

by Community Manager Community Manager
Message 12 of 14 (127 Views)

Hi @LynMoore - is it best to speak to one of our billing people about this. I don't think we will be able to credit you for a network issue that is outside of our control, but they may be able to help in some way.

Starter Poster
Posts: 8
Registered: ‎26-09-2017

Re: Vodafone landline not working

by LynMoore Starter Poster
Message 13 of 14 (125 Views)

Can you please do this on my behalf as I have no voice? Thanks.

Community Manager
Community Manager
Posts: 1,474
Registered: ‎01-03-2012

Re: Vodafone landline not working

by Community Manager Community Manager
Message 14 of 14 (93 Views)

Hi @LynMoore - I can ask the Billing team to look into it, but they will very likely need to speak to you. Is there someone else they could perhaps contact and speak with on your behalf? Please click on my name and send me a private message with your nominated contact's name and phone number and I will ask someone to get in touch. Thanks!

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