Reply

Vodafone apps

Starter Poster
Posts: 2
Registered: ‎23-08-2016

Vodafone apps

by fury88 Starter Poster
Message 1 of 2 (182 Views)
I am using iphone5 for Flexi prepaid. I topup for 2 months. The first month I was able to view usage but after that I couldn't. I call tech and the log a case. Here is the reply.

HI, Li from VFNZ, please be advised VF App only show usage within 30day from last topup.

Is he right? Therr is obviously a flaw on the apps. If the topup is for few months, from the above response only the 1st month usage can be viewed in detail AND not the rest of the months. Shouldn't it be able to view every months? There are other scenarios too. ALSO why am I able to view the usage on my computer?
Posted from Apple iPhone
Vodafone Ninja
Posts: 581
Registered: ‎30-08-2016

Re: Vodafone apps

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (164 Views)

Hi @fury88

 

The info from Li is correct.

 

I see where you're coming from, but unofrtunately the way it's setup is the app will only show for 30 days after last topup, however the website will show you 30 days or since last topup, whichever is soonest.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Stats
  • 1 Reply
  • 19w ago
  • 183 Views
  • 0 Kudos
  • 2 Contributors
Kudos 101- Don't be shy, hand it out today