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Usage

New Poster
Posts: 1
Registered: ‎23-12-2015
Accepted Solution

Usage

by Hopgre New Poster
Message 1 of 5 (992 Views)
My usage in my vodafone ain't displaying the last 2 days of use
Posted from Samsung I9506

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Business Ninja Initiate
Posts: 231
Registered: ‎03-11-2011

Re: Usage

by Business Ninja Initiate Business Ninja Initiate Business Ninja Initiate
Message 5 of 5 (1,649 Views)

hi Roma,

 

are you pertaining to your fixed line and broadband usage meter? 

please advise

 

 

*if it is about your fixed line and broadband usage meter, the issue should be now resolved. 

Please call the contact centre if urgent as will come off and on during my breaks, lunch, or idle time or my roster day off to help out on the forums



Somethings that i mention on the forum is purely my personal findings through troubleshooting with customers that rang in and doesnt mean it works for them it works for you.



Josh

Fixed Line and Fixed Broadband Agent, Vodafone NZ Ltd

0800 438 448

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Solution
Accepted by Dylan (Retired Staff)
‎21-01-2016 11:14 AM

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Retired Staff
Posts: 3,381
Registered: ‎21-08-2010

Re: Usage

[ Edited ]
by Retired Staff Dylan Retired Staff
Message 2 of 5 (975 Views)

Hi Hopgre

 

Have there been any changes to your account recently? e.g. have you switched Prepay plans or similar?

 

Also @johnr mentioned there's been some work happening recently that means some usage info might be delayed, but I think it should catch up soon, whatever the cause is. Smiley Happy

 

Cheers

 

Dylan

Retired Staff
Posts: 20,543
Registered: ‎06-08-2008

Re: Usage

by Retired Staff johnr Retired Staff
Message 3 of 5 (965 Views)

@Hopgre @Dylan it should be showing in the next 12 - 15 hours Smiley Happy

Ex VodafoneNZ staff member 17 years 4 days
New Poster
Posts: 1
Registered: ‎29-12-2015

Re: Usage

by roma New Poster
Message 4 of 5 (925 Views)

My usage still hasn't updated since 26/12, and now I've got emails saying I've gone over quota. Wassup?  With family in town, we rely on accurate data.

Highlighted
Business Ninja Initiate
Posts: 231
Registered: ‎03-11-2011

Re: Usage

by Business Ninja Initiate Business Ninja Initiate Business Ninja Initiate
Message 5 of 5 (1,650 Views)

hi Roma,

 

are you pertaining to your fixed line and broadband usage meter? 

please advise

 

 

*if it is about your fixed line and broadband usage meter, the issue should be now resolved. 

Please call the contact centre if urgent as will come off and on during my breaks, lunch, or idle time or my roster day off to help out on the forums



Somethings that i mention on the forum is purely my personal findings through troubleshooting with customers that rang in and doesnt mean it works for them it works for you.



Josh

Fixed Line and Fixed Broadband Agent, Vodafone NZ Ltd

0800 438 448
Solution
Accepted by Dylan (Retired Staff)
‎21-01-2016 11:14 AM
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