10-06-2016 10:42 AM
Please note if you are on an older version of the My Vodafone app (v3.4 or older) you will get a message asking you to upgrade to the latest version. The reason is that we're keen everyone get the best experience and the latest is improved and stable.
Any questions - feel free to reply and I'll do my best to answer or get answers.
You can get the Android version of My Vodafone here.
You can get the iOS version of My Vodafone here.
13-11-2016 10:35 AM
I have been looking in the Usage section of my mobile summary.
in Usage by spend it has a line "Charge 2 $4.95" - what does this refer to please?
It charges me $4.95 without any explanation, and from the following breakdown I cannot see anywhere that I went beyond my basic plan.
13-11-2016 10:39 AM
In my previous message, I simply clicked the RWPLY button to your message inviting questions. I have not seen this new webpage with the Usage itemised before and am wondering what the "Chrge" is for.
13-11-2016 08:35 PM
14-11-2016 12:20 AM
Thank you both for advice.
I don;t k npw how to private message in the channel.
Earlier today I remembered a Vodafone customer service person telling me to use a browser on my phone to access My Vodafone, rather than the app. Doing that worked.
Also part of my problem is the very small text on the litte cell phone screen.
I will be upgrading the my Vodafone app.
08-12-2016 07:16 AM - edited 08-12-2016 07:17 AM
Tried to get into the My Vodafone app this morning on my phone. Keep getting a message that we've made some changes to the app and to visit the Play Store to install the latest app.
Play Store says there are no updates.
I have v3.15 installed on my phone, which looks like it is the latest version.
Have tried a force stop. No joy.
Restored app back to factory default by uninstalling all updates and then downloaded the updates again from Play Store. Still get same error message.
Rebooted phone too.
My phone is a Samsung Galaxy S4 - GT-I9506
Copyright © Vodafone New Zealand Ltd