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Unable to check, usage or billing information

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Starter Poster
Posts: 2
Registered: ‎25-05-2017

Unable to check, usage or billing information

by TristanHolderSmith Starter Poster
Message 1 of 3 (385 Views)

Hi there

I have just set up My Vodafone after being switched over to the Red+ plan, I managed to connect my mobile and billing account to My Vodafone however I am unable to check my mobile balance or billing details via the Vodafone website and app.

Upon logging into My Vodafone, I can see both my billing and mobile accounts are connected but they also say;

 

"Sorry we cant show you data for your account please try again later"

 

Is this a temporary issue with the website or is someone able to help me?

 

Thanks 

Tristan

Vodafone Ninja
Posts: 420
Registered: ‎18-03-2014

Re: Unable to check, usage or billing information

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (373 Views)

Hi @TristanHolderSmith,

 

Are you still having issues with the app? Whats the model of thew device that you afre using ? Also could you please visit the app store on your phone and make sure that the app is upto date?

Kind regards,
Arif Khan.
Social Media Advisor
New Poster
Posts: 1
Registered: ‎03-06-2017

Re: Unable to check, usage or billing information

by StarsheyNZ New Poster
Message 3 of 3 (335 Views)
Im having the same issue here. Is there maintenance going on that we dont know about?
Posted from Samsung SM-J120ZN
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