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Unable to change bill delivery method in My Vodafone

Starter Poster
Posts: 3
Registered: ‎28-04-2017

Unable to change bill delivery method in My Vodafone

by TimS1 Starter Poster
Message 1 of 3 (135 Views)

I have been trying to support my mother in her dealings with Vodafone as she feels she can't get useful responses via the call centre. When she arranged to have her home phone connected through Vodafone she explained that she had no computer and no email. I have supported her to set up My Vodafone on my computer at my home. Through that we have discovered that Vodafone were intending to send her phone bill to "noemail@vodafone.co.nz". How stupid is that. We have now tried to change that through My Vodafone on a desktop. We went into Billing Settings, selected "Post", successfully found her postal address, then clicked "Save" - NOTHING HAPPENED. I presume this is yet another coding glitch in the website code, but it is very frustrating. Any advice?

Vodafone Ninja
Posts: 271
Registered: ‎02-11-2014

Re: Unable to change bill delivery method in My Vodafone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (113 Views)

Hi @TimS1

Send the account details through to me and I'll update it on our end asap.

Regards,
^Zane Cat Happy

Starter Poster
Posts: 3
Registered: ‎28-04-2017

Re: Unable to change bill delivery method in My Vodafone

by TimS1 Starter Poster
Message 3 of 3 (102 Views)

Thanks Zane. I have sent you a private message.

Cheers

Tim

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