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Tracking Rural BB usage in My Vodafone

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Posts: 3
Registered: ‎07-05-2016

Tracking Rural BB usage in My Vodafone

by Mark_Hubbard Starter Poster
Message 1 of 4 (407 Views)

Over week ago we switched from unlimited ADSL to Rural broadband. After many phone calls I was able to set up My Vodafone to track usage, however there have been no updated usage stats since May 4. That's three days ago.

 

because I now have 80Gb limit and we're on Netflix this is getting to be a serious issue. I have no way of assessing when we're near the cap.

 

I don't feel like making yet another call to your call centre. Why would My Vodafone have stopped tracking my usage?

 

 

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Community Manager
Posts: 1,371
Registered: ‎02-02-2013

Re: Tracking Rural BB usage in My Vodafone

by Community Manager Community Manager
Message 2 of 4 (398 Views)

@Mark_Hubbard

 

Thanks for your post, no reason it should have stopped. Are you seeing data up to 3 days ago and then nothing since?

 

Cheers

 

Mike

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎07-05-2016

Re: Tracking Rural BB usage in My Vodafone

by Mark_Hubbard Starter Poster
Message 3 of 4 (382 Views)

Only seeing usage up to May 4th. Rang your call centre yet again and woman said she had refreshed my account, I should see correct info in 2 hours. It's 7 hours later, no change. I've tried removing the account number and then connecting again. No difference. Last three whole days not updated. We've stopped using Netflix as have no idea how much of our data cap we're up to.

 

more than annoying Mike.

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Starter Poster
Posts: 3
Registered: ‎07-05-2016

Re: Tracking Rural BB usage in My Vodafone

by Mark_Hubbard Starter Poster
Message 4 of 4 (361 Views)

Now 8 May, still no usage stats. Insane such a basic, important function is this bad & apparently impossible to fix!

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