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The prepay plan is wrong to my purchased

Starter Poster
Posts: 4
Registered: ‎23-09-2016
Accepted Solution

The prepay plan is wrong to my purchased

[ Edited ]
by WuWei Starter Poster
Message 1 of 2 (682 Views)

I purchased prepay carry over $19 plan and the order number is  OS(removed) after I topup and check the balance on myVodafone, I found the prepay plan change to carry over $29, I don't know what's wrong with it, and I need change the plan to $19. 


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Vodafone Ninja
Posts: 591
Registered: ‎30-08-2016

Re: The prepay plan is wrong to my purchased

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (1,307 Views)

@WuWei

 

I've adjusted this for you now.

 

You now have an active $19 plan and $20 credit.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.

View solution in original post

Solution
Accepted by MikeHales (Community Manager)
‎23-09-2016 12:29 PM

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Highlighted
Vodafone Ninja
Posts: 591
Registered: ‎30-08-2016

Re: The prepay plan is wrong to my purchased

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (1,308 Views)

@WuWei

 

I've adjusted this for you now.

 

You now have an active $19 plan and $20 credit.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Solution
Accepted by MikeHales (Community Manager)
‎23-09-2016 12:29 PM
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