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Sim Swap

New Poster
Posts: 1
Registered: ‎09-05-2015
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Sim Swap

by RussellSimpkin New Poster
Message 1 of 3 (849 Views)

Sim swap. New VodSmartPrime with sim, Wish to transfer existing number from VodSmart2, old sim does not fit new phone. Have not activated new sim. Mobile app says 'Need Free Sim", online says 'Technical Difficulties'. Nearest Vod. store is 100kms away. Anything else I can try?


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Business Ninja Adept
Posts: 1,503
Registered: ‎30-09-2014

Re: Sim Swap

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 3 (1,265 Views)

@RussellSimpkin Sounds like you're trying to allocate your mobile number to a SIM which already has a number allocated to it? If that's the case, that can't be done, needs to be a new blank SIM.

 

If you don't have a blank SIM and VF store is too far away, DM me your Name & Address and I'll post you one out Smiley Happy.

 

Thanks

NOC Engineer | Vodafone NZ

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Solution
Accepted by topic author RussellSimpkin
‎03-10-2015 04:33 AM

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Business Ninja Adept
Posts: 1,503
Registered: ‎30-09-2014

Re: Sim Swap

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 3 (1,266 Views)

@RussellSimpkin Sounds like you're trying to allocate your mobile number to a SIM which already has a number allocated to it? If that's the case, that can't be done, needs to be a new blank SIM.

 

If you don't have a blank SIM and VF store is too far away, DM me your Name & Address and I'll post you one out Smiley Happy.

 

Thanks

NOC Engineer | Vodafone NZ
Solution
Accepted by topic author RussellSimpkin
‎03-10-2015 04:33 AM
Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Sim Swap

[ Edited ]
by Retired Staff Lucas Retired Staff
Message 3 of 3 (842 Views)

@sebastianbd beat me to it

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
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