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Roaming data charges

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Registered: ‎20-04-2014
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Roaming data charges

by Regular Poster rustyeast Regular Poster
Message 1 of 13 (1,980 Views)
How do I find out what data I accessed to reconcile roaming data charges.
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Posts: 18
Registered: ‎20-04-2014

Re: Roaming data charges

by Regular Poster rustyeast Regular Poster
Message 7 of 13 (2,490 Views)
Thanks John, a very expensive $56.00 lesson, I wonder how many others are ignorant as to that fact? Maybe warnings could be put out on all pages regarding costs etc. of roaming to 'switch of if not required, or you will be charged regardless of use.'?

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Accepted by topic author rustyeast
‎03-10-2015 04:33 AM

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Registered: ‎26-06-2012

Re: Roaming data charges

by Trusted Partner Trusted Partner
Message 2 of 13 (1,972 Views)

Hi @rustyeast 

 

Welcome to the community.

 

this information should be available on your billing, otherwise you can log into your account on vodafone.co.nz by selecting the mobile option if registered and this information should be available to access.

 

Mary

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Registered: ‎20-04-2014

Re: Roaming data charges

by Regular Poster rustyeast Regular Poster
Message 3 of 13 (1,969 Views)
Hi Mary!

I have done that, but it only shows usage , date and cost. I don't know what I did to incur the usage / cost. I was away, but have no idea how I managed to use roaming data.

Regards
Patsy
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Registered: ‎06-08-2008

Re: Roaming data charges

[ Edited ]
by Retired Staff johnr Retired Staff
Message 4 of 13 (1,964 Views)

Do you own a smart phone? IE iPhone / Android / Windows mobile

Ex VodafoneNZ staff member 17 years 4 days
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Re: Roaming data charges

by Regular Poster rustyeast Regular Poster
Message 5 of 13 (1,960 Views)
Hi John, Yes I have an android Samsung 2
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Re: Roaming data charges

by Retired Staff johnr Retired Staff
Message 6 of 13 (1,953 Views)

Smart phones are always online, The end user does not need to be doing anything for data to be used,

 

If you don't want to use mobile data when roaming then you should disable data on the handset for the time you are away

Ex VodafoneNZ staff member 17 years 4 days
Regular Poster
Posts: 18
Registered: ‎20-04-2014

Re: Roaming data charges

by Regular Poster rustyeast Regular Poster
Message 7 of 13 (2,491 Views)
Thanks John, a very expensive $56.00 lesson, I wonder how many others are ignorant as to that fact? Maybe warnings could be put out on all pages regarding costs etc. of roaming to 'switch of if not required, or you will be charged regardless of use.'?
Posted from Apple iPad
Solution
Accepted by topic author rustyeast
‎03-10-2015 04:33 AM
Retired Staff
Posts: 20,537
Registered: ‎06-08-2008

Re: Roaming data charges

[ Edited ]
by Retired Staff johnr Retired Staff
Message 8 of 13 (1,930 Views)

@rustyeast Did you not get a SMS from Vodafone when you landed in the roaming country about roaming costs?

 

RWS Roaming Welcome service

Ex VodafoneNZ staff member 17 years 4 days
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Posts: 18
Registered: ‎20-04-2014

Re: Roaming data charges

by Regular Poster rustyeast Regular Poster
Message 9 of 13 (1,923 Views)
Hi John, yes I did get a message, we were on a cruise ship, but I didn't know that I had to switch off roaming, I just didn't use my phone to ring anyone or go onto any websites. As you can probably tell I am not ver savvy with the technology involving mobile phones.
Regards
Patsy
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Retired Staff
Posts: 20,537
Registered: ‎06-08-2008

Re: Roaming data charges

by Retired Staff johnr Retired Staff
Message 10 of 13 (1,920 Views)

You did not need to switch off roaming just disable mobile data in the menu of the handset Smiley Happy

Ex VodafoneNZ staff member 17 years 4 days
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