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Remove billing account from My Vodafone

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Posts: 4
Registered: ‎30-04-2015
Accepted Solution

Remove billing account from My Vodafone

[ Edited ]
by Manly Starter Poster
Message 1 of 10 (2,543 Views)

Hi,

How do I remove a billing account from my Account Summary on the Vodafone app?

Posted from Android 5.0

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Business Ninja Adept
Posts: 1,382
Registered: ‎30-09-2014

Re: Remove billing account

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 10 (3,307 Views)

Hi- as far as I can find in the new version of the app you cannot, however you can remove access in the desktop site by clicking on 'View / remove access' in the bottom left hand corner.

 

MYA.png

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.

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Solution
Accepted by topic author Manly
‎03-10-2015 04:33 AM

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Starter Poster
Posts: 4
Registered: ‎30-04-2015

Re: Remove billing account

by Manly Starter Poster
Message 2 of 10 (2,520 Views)

The reason why I want to remove the billing account is because it is a duplicate account in my Account Summary.

Starter Poster
Posts: 4
Registered: ‎30-04-2015

Re: Remove billing account

[ Edited ]
by Manly Starter Poster
Message 3 of 10 (2,479 Views)

Can anyone help?

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Business Ninja Adept
Posts: 1,382
Registered: ‎30-09-2014

Re: Remove billing account

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 10 (3,308 Views)

Hi- as far as I can find in the new version of the app you cannot, however you can remove access in the desktop site by clicking on 'View / remove access' in the bottom left hand corner.

 

MYA.png

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Solution
Accepted by topic author Manly
‎03-10-2015 04:33 AM
Contributor
Posts: 114
Registered: ‎27-03-2015

Re: Remove billing account

by Contributor clutsy15 Contributor
Message 5 of 10 (2,461 Views)

 


sebastianbd wrote:

Hi- as far as I can find in the new version of the app you cannot, however you can remove access in the desktop site by clicking on 'View / remove access' in the bottom left hand corner.

 

MYA.png


If it's a broadband account you can't remove it this way.

Business Ninja Adept
Posts: 1,382
Registered: ‎30-09-2014

Re: Remove billing account

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 10 (2,455 Views)

Yes that's correct, we would need to remove it for you if it's a fixed line account. I was assuming this was referring to a mobile account.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Starter Poster
Posts: 4
Registered: ‎30-04-2015

Re: Remove billing account

by Manly Starter Poster
Message 7 of 10 (2,429 Views)

Thank you very much!

 

Problem solved Smiley Very Happy

New Poster
Posts: 1
Registered: ‎22-08-2015

Re: Remove billing account

by iposuepe New Poster
Message 8 of 10 (1,093 Views)
Hi there, I have this same problem now, and the solution given above is not applicable to the latest Vodafone app. Any update to solving this problem of removing a duplicated vodafone account from the 'Account Summary' in the latest Vodafone app? Thank you
Posted from Motorola XT1068
Community Manager
Posts: 1,388
Registered: ‎02-02-2013

Re: Remove billing account

by Community Manager Community Manager
Message 9 of 10 (1,078 Views)

@iposuepe

Welcome to the Community.

Just a quick question - mobile or broadband account (that needs removing?)

Cheers

m

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
New Poster
Posts: 1
Registered: ‎20-01-2016

Re: Remove billing account from My Vodafone

by Ward New Poster
Message 10 of 10 (705 Views)
Hi there, I have two accounts for the same mobile account. Please help! It's a duplicate that I can't get rid off!
Posted from Apple iPhone
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