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Prepay Top Up charged twice

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Registered: ‎28-05-2017

Prepay Top Up charged twice

by AnnetteLaban New Poster
Message 1 of 2 (831 Views)

I have been debited twice when topping up my son's prepay plan on his mobile phone. This has only happened in the last 2 months and have shown up on my Visa statements. I have spoken with customer service and they said they are not able to see my son's bill payments because they are prepaid. In "My Vodafone" I can see my payment history as I'm on a plan but not my son's payment history.

 

I have sent an email attaching a copy of the two lots of $20 being debited. Are you able to view the payment history for my son's mobile phone?

Vodafone Ninja
Posts: 132
Registered: ‎14-12-2014

Re: Prepay Top Up charged twice

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (803 Views)

Hi @AnnetteLaban,

 

I'm sorry for the double charge on your son's prepay account. Could you please private message me your son's mobile number and I'll be happy to look into this for you.


Thank you,

Shielam

Social Media Advisor
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