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Payments don't show in my vodafone

New Poster
Posts: 1
Registered: ‎29-07-2018

Payments don't show in my vodafone

by StephenBaugh New Poster
Message 1 of 2 (277 Views)

Hi

 

Their is a bug with the My Vodafone app.

 

If you make a payment, at least on iPhone, the balance owing doesn't update. I guess it must at some point but not at time of payment, despite the fact it says the payment is successful.

 

This is misleading, or at least confusing.

 

I paid twice last month thinking I must have miss read the payment successful message.

 

Confirmed this month.

 

Thanks

 

Community Manager
Community Manager
Posts: 1,500
Registered: ‎01-03-2012

Re: Payments don't show in my vodafone

by Community Manager Community Manager
Message 2 of 2 (252 Views)

Hi @StephenBaugh -  unfortunately very few billing systems are able to update in real time. Whenever you make a payment, even via credit card, it can take a day or two for a billing system (like ours) to reflect the payment. Sorry that it seems confusing, but it isn't really a bug.

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