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Password Resets not Working

New Poster
Posts: 1
Registered: ‎14-12-2017

Password Resets not Working

[ Edited ]
by apaice New Poster
Message 1 of 7 (496 Views)

I have tried to change my password, thorugh both the MyVodafone App and the Website.  In both instances a password that I consider complex is being raised as not secure enoguh, the pattern is Abcdef@123x.  It would appear to me the system is somewhat broken....

Also on the iOS MyVodafone app when I swtiched from uppercaseto lowercase the keyboard moves up and down on the screen making it unusable.

 

Business Ninja Adept
Posts: 918
Registered: ‎30-07-2009

Re: Password Resets not Working

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 7 (492 Views)

Good morning @apaice

 

When you attempt to save your password is it telling you it isn't strong enough or does it just not save?

 

Can you please update your D.O.B in your profile (if this has not already been done) and then re attempt changing your password?

 

Let me know how you get on Smiley Happy

 

Regards

 

Rochelle

Starter Poster
Posts: 2
Registered: ‎06-04-2018

Re: Password Resets not Working

by TeriShilton Starter Poster
Message 3 of 7 (145 Views)

I am also having this problem....have tried many , many times with complex passwords following instructions but continue to get the "assword not secure enough etc,etc"

 

I am at my wits end !

Please help....Teri

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Starter Poster
Posts: 2
Registered: ‎06-04-2018

Re: Password Resets not Working

by TeriShilton Starter Poster
Message 4 of 7 (143 Views)

Oh dear......obviously that was meant to read...."Password"

Community Manager
Community Manager
Posts: 1,353
Registered: ‎01-03-2012

Re: Password Resets not Working

by Community Manager Community Manager
Message 5 of 7 (131 Views)

Hi @TeriShilton, have you tried the suggestions @RochelleB made above?

New Poster
Posts: 1
Registered: ‎16-04-2018

Re: Password Resets not Working

by LeynaG New Poster
Message 6 of 7 (55 Views)

This is also my problem.  I can't change DOB as I have forgotten password and that is the reason I'm trying to change it.  Like other users I have used all kinds of different combinations but it just says that I need  6 charaters and at least 1 number. (or something similar)

 

Frustrating especially trying to pay my account.

 

Community Manager
Community Manager
Posts: 1,353
Registered: ‎01-03-2012

Re: Password Resets not Working

by Community Manager Community Manager
Message 7 of 7 (25 Views)
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