My Vodafone

[apaice]

I have tried to change my password, thorugh both the MyVodafone App and the Website.  In both instances a password that I consider complex is being raised as not secure enoguh, the pattern is Abcdef@123x.  It would appear to me the system is somewhat broken....

Also on the iOS MyVodafone app when I swtiched from uppercaseto lowercase the keyboard moves up and down on the screen making it unusable.

[RochelleB]

Good morning @apaice

When you attempt to save your password is it telling you it isn't strong enough or does it just not save?

Can you please update your D.O.B in your profile (if this has not already been done) and then re attempt changing your password?

Let me know how you get on

Regards

Rochelle

[TeriShilton]

I am also having this problem....have tried many , many times with complex passwords following instructions but continue to get the "assword not secure enough etc,etc"

I am at my wits end !

Please help....Teri

[TeriShilton]

Oh dear......obviously that was meant to read...."Password"

[Lon]

Hi @TeriShilton, have you tried the suggestions @RochelleB made above?

[LeynaG]

This is also my problem.  I can't change DOB as I have forgotten password and that is the reason I'm trying to change it.  Like other users I have used all kinds of different combinations but it just says that I need  6 charaters and at least 1 number. (or something similar)

Frustrating especially trying to pay my account.

[Lon]

Hi @LeynaG - this link might be useful to help retrieve a lost password.

Hope that helps,

Lon