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Password Resets not Working

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New Poster
Posts: 1
Registered: ‎14-12-2017

Password Resets not Working

[ Edited ]
by apaice New Poster
Message 1 of 9 (544 Views)

I have tried to change my password, thorugh both the MyVodafone App and the Website.  In both instances a password that I consider complex is being raised as not secure enoguh, the pattern is Abcdef@123x.  It would appear to me the system is somewhat broken....

Also on the iOS MyVodafone app when I swtiched from uppercaseto lowercase the keyboard moves up and down on the screen making it unusable.

 

Business Ninja Adept
Posts: 918
Registered: ‎30-07-2009

Re: Password Resets not Working

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 9 (540 Views)

Good morning @apaice

 

When you attempt to save your password is it telling you it isn't strong enough or does it just not save?

 

Can you please update your D.O.B in your profile (if this has not already been done) and then re attempt changing your password?

 

Let me know how you get on Smiley Happy

 

Regards

 

Rochelle

Starter Poster
Posts: 2
Registered: ‎06-04-2018

Re: Password Resets not Working

by TeriShilton Starter Poster
Message 3 of 9 (193 Views)

I am also having this problem....have tried many , many times with complex passwords following instructions but continue to get the "assword not secure enough etc,etc"

 

I am at my wits end !

Please help....Teri

Starter Poster
Posts: 2
Registered: ‎06-04-2018

Re: Password Resets not Working

by TeriShilton Starter Poster
Message 4 of 9 (191 Views)

Oh dear......obviously that was meant to read...."Password"

Community Manager
Community Manager
Posts: 1,360
Registered: ‎01-03-2012

Re: Password Resets not Working

by Community Manager Community Manager
Message 5 of 9 (179 Views)

Hi @TeriShilton, have you tried the suggestions @RochelleB made above?

New Poster
Posts: 1
Registered: ‎16-04-2018

Re: Password Resets not Working

by LeynaG New Poster
Message 6 of 9 (103 Views)

This is also my problem.  I can't change DOB as I have forgotten password and that is the reason I'm trying to change it.  Like other users I have used all kinds of different combinations but it just says that I need  6 charaters and at least 1 number. (or something similar)

 

Frustrating especially trying to pay my account.

 

Community Manager
Community Manager
Posts: 1,360
Registered: ‎01-03-2012

Re: Password Resets not Working

by Community Manager Community Manager
Message 7 of 9 (73 Views)
New Poster
Posts: 1
Registered: ‎11-08-2008

Re: Password Resets not Working

by NZtechfreak New Poster
Message 8 of 9 (31 Views)

Exact same issue here, and I was going via the link you posted @Lon  I would very much like to pay my bill via the app, but cannot at present until this is resolved.

Senior Contributor
Posts: 229
Registered: ‎27-04-2012

Re: Password Resets not Working

[ Edited ]
by Senior Contributor capcomnz Senior Contributor
Message 9 of 9 (20 Views)

@Lon

This has been happening for a long time.

I even posted last year (20/9) about this.

http://community.vodafone.co.nz/t5/My-Vodafone/Changing-Password-for-My-Profile-Clearnet-customer/m-...

Even went into a Vodafone Store and the lady there couldnt change it !!!

And yes my DOB is correct.

 

Theres a MAJOR PROBLEM with this and Vodafone does not seem to care.

Fact is...people need to change passwords and your site does not allow it to happen.

Do NOT blame it on other things.

The system is broken !!

 

And theres NO option to put Two Factor Authentication or Two Step Verification in place.

Considering people use this with Credit Card details and pay bills etc...I would of throught this would of been in place.

In fact any site that operates like yours I would remove any saved credit card details.

 

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