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On account plan - bringing number over

Starter Poster
Posts: 3
Registered: ‎16-07-2014

On account plan - bringing number over

by jaimzm Starter Poster
Message 1 of 5 (995 Views)

Hey there,

 

I'm on an on account plan, however I want to change my number to a number I have been using with 2degrees. How do I go about this?

Ninja Initiate
Posts: 121
Registered: ‎18-06-2014

Re: On account plan - bringing number over

by Ninja Initiate Ninja Initiate Ninja Initiate
Message 2 of 5 (986 Views)
Hi there,

welcome to the community Smiley Happy

Sorry for the delay in getting back to you.

Are you currently on a plan with an active contract?
(please refrain from posting personal information on public forums)


I volunteer my time here on the community helping out, Not an official member of the social media team.

I currently work with the mobile, cable tv and fibre teams
Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: On account plan - bringing number over

by Retired Staff johnr Retired Staff
Message 3 of 5 (982 Views)

@jaimzm  Do you mean you wish to port a number from 2Degrees to Vodafone?

 

http://www.vodafone.co.nz/prepay-porting/

 

John

Ex VodafoneNZ staff member 17 years 4 days
Starter Poster
Posts: 3
Registered: ‎16-07-2014

Re: On account plan - bringing number over

[ Edited ]
by jaimzm Starter Poster
Message 4 of 5 (968 Views)

Minhaj,

Yep that's correct. Active plan with VF, but want to change my number to my 2D number which is prepay.

 

John, thanks for that. I'd been on that page but was put off by the URL. Now going through the steps, thanks.

Starter Poster
Posts: 3
Registered: ‎16-07-2014

Re: On account plan - bringing number over

by jaimzm Starter Poster
Message 5 of 5 (966 Views)

Update, it's given me this error:

 

There was a problem processing your request. 

 

Sorry something appears to be wrong. Please check that your mobile and SIM numbers are entered correctly and try again. If you are still having problems please visit your nearest Vodafone store.

 

 

I've double, triple checked the details. Any thoughts?

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