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My Vodafone not showing anything about my number

Starter Poster
Posts: 2
Registered: ‎18-08-2017

My Vodafone not showing anything about my number

by ReidWilliams Starter Poster
Message 1 of 4 (927 Views)

Hi, Just bought a new prepay sim and brought across my old number, but when I log into my Vodafone it comes up with nothing about my number.  When I tried to add the number to the account it came up with the error in the image below. Also with the My Vodafone app it is stuck in the loading screen.2017-08-18 (1).png

Vodafone Ninja
Posts: 604
Registered: ‎30-08-2016

Re: My Vodafone not showing anything about my number

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 4 (895 Views)

Did you activate the SIM by visiting www.vodafone.co.nz/getgoing using the SIM's mobile data? 

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Starter Poster
Posts: 2
Registered: ‎18-08-2017

Re: My Vodafone not showing anything about my number

by ReidWilliams Starter Poster
Message 3 of 4 (864 Views)

No I supposedly activated it via calling you guys, as the online activation would not work on my phone (Nokia 6).

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Vodafone Ninja
Posts: 604
Registered: ‎30-08-2016

Re: My Vodafone not showing anything about my number

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 4 (841 Views)

Is it working now? If not, PM me your number.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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