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My Vodafone not showing account details

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Frequent Poster
Posts: 25
Registered: ‎11-07-2009
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My Vodafone not showing account details

by Frequent Poster Suney Frequent Poster
Message 1 of 3 (404 Views)

Was on prepay and it was working fine prior. But changed over to an on account this morning at 1152am

 

had to call 777 twice to reset my account n password cause it wasn linked properly??

 

now I’m logged back in my Vodafone shows nothing relating to my on account phone number

i have tried calling the 777 n she is adamant nothing is wrong n setup properly and couldn’t help me further

i have tried adding my connections manually but it doesn’t work

 

can someone help please

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Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: My Vodafone not showing account details

by Retired Staff johnr Retired Staff
Message 3 of 3 (736 Views)

@SuneyTry again tomorrow morning and it will be fine you may have to register again if not call 777 and ask them to delete your KNOX profile and you can register again tonight

 

JohnR

Ex VodafoneNZ staff member 17 years 4 days

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Solution
Accepted by topic author Suney
‎19-09-2017 07:46 AM

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Frequent Poster
Posts: 25
Registered: ‎11-07-2009

Re: My Vodafone not showing account details

by Frequent Poster Suney Frequent Poster
Message 2 of 3 (403 Views)

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Posted from Apple iPad
Retired Staff
Posts: 20,556
Registered: ‎06-08-2008

Re: My Vodafone not showing account details

by Retired Staff johnr Retired Staff
Message 3 of 3 (737 Views)

@SuneyTry again tomorrow morning and it will be fine you may have to register again if not call 777 and ask them to delete your KNOX profile and you can register again tonight

 

JohnR

Ex VodafoneNZ staff member 17 years 4 days
Solution
Accepted by topic author Suney
‎19-09-2017 07:46 AM
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