24-07-2018 03:50 PM - edited 05-08-2018 10:18 AM
From Sunday morning, any app users who have not yet updated to the latest version of the My Vodafone app will need to update the app before using My Vodafone. Then you'll be asked to update your sign-in details to a simpler, more secure email sign-in.
Steps to follow
04-08-2018 10:28 PM - edited 04-08-2018 10:28 PM
I see Two Degrees have also made the switch to logging in with a email address instead of mobile number. any reason behind such a chnage?
05-08-2018 10:06 AM
Simply means your "account" is specifically tied to your mobile number, so easier to have mobile, broadband, TV etc tied to that broader account.
05-08-2018 10:40 AM
Oh this is part of a bigger plan to merge mobile and broadband onto one bill and one login tied to a email address rather then mobile number is the first step.
05-08-2018 10:42 AM
Gives us the option to offer and making more consistent - CustomerZone already works this way.
06-08-2018 11:29 AM
@MikeHales I'm unable to access My Vodafone from both my phone or via my computer. Do I need to re-register with an email address for sign-in?
I uninstalled and reinstalled the app on my phone but didn't get any prompts to register with an email address.
07-08-2018 12:24 PM
Just an update. I tried this again last night and it is now working.
06-08-2018 04:09 PM
You might want to remove the "email or mobile" prompt from the app if you are now only accepting email.
My partner had all sorts of issues this morning, the call centre didn't know what was going on, and when she finally managed to get in it said "Hi Gary". LOL - who is Gary we wonder.
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