Reply

My Vodafone App crashing

Highlighted
Regular Contributor
Posts: 312
Registered: ‎18-03-2009
Accepted Solution

My Vodafone App crashing

by Regular Contributor Gobit Regular Contributor
Message 1 of 13 (727 Views)

G'day

 

Since the latest update the My Vodafone app (iOS) keeps crashing: Tap on app > Signing in message appears > Retrieving account information message appears > Account summary page appears > spinning pizza wheels > CRASH.

 

Have reset phone, rebooted phone, etc to no avail.

 

Not just my device, I know of four others having the same issue.

 

Wondering when the next app fix/update is due.

 

Cheers, Gobit

 

Staff
Posts: 5
Registered: ‎10-05-2018

Re: My Vodafone App crashing

by Staff catayasm Staff
Message 2 of 13 (722 Views)

@Gobit

Hi, try to uninstall the VF app that you currently have. Then, txt MY to 790. Click the link (you'll be routed to the MYA/ My Vodafone App)


@Gobit wrote:

G'day

 

Since the latest update the My Vodafone app (iOS) keeps crashing: Tap on app > Signing in message appears > Retrieving account information message appears > Account summary page appears > spinning pizza wheels > CRASH.

 

Have reset phone, rebooted phone, etc to no avail.

 

Not just my device, I know of four others having the same issue.

 

Wondering when the next app fix/update is due.

 

Cheers, Gobit

 



then put your login details. If you will xperience some troubles with regards to the app, call CSR at 777 so that we can further assist you.

 

Cheers,

Mary

Customer Care I Mobile Tech Specialist
Regular Contributor
Posts: 312
Registered: ‎18-03-2009

Re: My Vodafone App crashing

by Regular Contributor Gobit Regular Contributor
Message 3 of 13 (711 Views)

Thanks Catasym and Mary

 

Unfortunately have already trashed and reinstalled the app a couple of times to no avail.

 

Five of us with different phone models all having the same problem seems to indicate it's an app rather than a phone specific problem.

 

Cheers, Gobit

Staff
Posts: 5
Registered: ‎10-05-2018

Re: My Vodafone App crashing

by Staff catayasm Staff
Message 4 of 13 (645 Views)

@Gobit

 

Hi, If the app is still not working now, give us a call so that we can create a ticket for your faulty app. If this process won't work, then the best thing that you can do is to visit the nearest VF shop to have it checked by our tech.  Woman Happy

 

Cheers,

Mary

Customer Care I Mobile Tech Specialist
Senior Contributor
Posts: 252
Registered: ‎27-04-2012

Re: My Vodafone App crashing

by Senior Contributor capcomnz Senior Contributor
Message 5 of 13 (674 Views)

@catayasm

@MikeHales

 

Hi.

It seems you are a Vodafone staff member. Can you please change your profile to reflect this?

Mike..Is there somewhere that we, as users, can see that the Vodafone staff are verified ?

 

The posts you offer here contain info/links etc that i would be hesitant to carry out without knowing that you are an "official" Vodafone staff member.

Example: txt MY to 790. Click the link (you'll be routed to the MYA/ My Vodafone App)

 

In todays world you have to be careful.

Staff
Posts: 5
Registered: ‎10-05-2018

Re: My Vodafone App crashing

by Staff catayasm Staff
Message 6 of 13 (648 Views)

@capcomnz

Yeah, I understand that you're skeptical but no worries I'm one of VF customer care supports. That is the format on getting the VF App. Smiley Wink

Customer Care I Mobile Tech Specialist
Community Manager
Posts: 2,921
Registered: ‎02-02-2013

Re: My Vodafone App crashing

by Community Manager Community Manager
Message 7 of 13 (641 Views)
@capcomnz Staff denoted by VF Logo next to name, cheers.
Channel Manager, Help & Support
Vodafone New Zealand
DV8
Starter Poster
Posts: 2
Registered: ‎12-05-2018

Re: My Vodafone App crashing

by DV8 Starter Poster
Message 8 of 13 (579 Views)

Hi, I'd also like to say that I have exactly the same issue with my iPhone. The issue started around 2-4 weeks ago, possibly related to one of the latest iOS updates.

Regular Contributor
Posts: 312
Registered: ‎18-03-2009

Re: My Vodafone App crashing

by Regular Contributor Gobit Regular Contributor
Message 9 of 13 (561 Views)

G’day DVB

 

You could well be right about the iOS update.

 

11.3.1 came out on 24 April and I would have upgraded a few days after that which makes the timing about right for when My Vodafone started crashing for me. Have checked with the others I know who are having problems and they too are running iOS 11.3.1

 

Cheers, Gobit 

Community Manager
Posts: 2,921
Registered: ‎02-02-2013

Re: My Vodafone App crashing

by Community Manager Community Manager
Message 10 of 13 (556 Views)

Will raise with the My Vodafone team. A brand new version is under testing but will mention current issue to see if we can get a dot fix in place.

Cheers

Mike

Channel Manager, Help & Support
Vodafone New Zealand
Stats
  • 12 Replies
  • 10w ago
  • 728 Views
  • 1 Kudo
  • 5 Contributors