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My Vodafone Account Error

New Poster
Posts: 1
Registered: ‎24-01-2017

My Vodafone Account Error

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by BennyJekel New Poster
Message 1 of 2 (533 Views)

Hi there,

 

I recently switched plans from prepay to $29 starter pack. Since then, I can no longer log into my account via my mobile number, and when I log in with my email my account seems glitched somewhat. I am getting a "undefined" text, and blank text fields - something is up. What can I do about this?

 

(Logging into the mobile app just straight up doesnt work with mobile number or email)

 

Thanks Smiley Happy

 

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Vodafone Ninja
Posts: 595
Registered: ‎30-08-2016

Re: My Vodafone Account Error

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (524 Views)

Hey @BennyJekel

 

Looks like we'll need to setup your MyVodafone account again if you switched from prepay to postpay.

 

Can you please PM me your phone number and email address and I'll remove the old account, and then I'll get you to register again which should get you sorted Smiley Happy

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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