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International calling add-ons

New Poster
Posts: 1
Registered: ‎14-04-2017

International calling add-ons

by Trixie17 New Poster
Message 1 of 2 (304 Views)

I purchased a Friday Deal of 300 minutes international add-on for $3 a few days ago. When I made a phone call to the Philippines after a few hours, my credit balance of more than $19 was used up. I tried to call again a few times only to hear an automatic message saying I don't have enough credit to make the call.

 

Now I got a text from Vodafone saying my international minute add-on off 300 minutes is expiring in two days. But when I tried calling overseas I don't get connected due to what the network say "not enough credit to make the call".

 

My questions are: why did Vodafone used my credit balance instead of my add-on international minutes, and how come I am unable to use my international minute add-on?

 

Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: International calling add-ons

by Retired Staff Lucas Retired Staff
Message 2 of 2 (294 Views)

Did you purchase IntlMins or IntlLLmins? The latter bundle is for Landline only, so wouldnt have been valid if you called mobiles in the Philippines

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
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