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I'm unable to get into the MyVodafone App in my mobile

New Poster
Posts: 1
Registered: ‎05-08-2017

I'm unable to get into the MyVodafone App in my mobile

by msarode New Poster
Message 1 of 2 (219 Views)

Hi, I'm unable to get into the MyVodafone App in my mobile. The below given steps are the one that I follow to get into the app.
1. When I click on the Myvodafone icon in my phone it opens.

2. After that I click on OPEN option of MyVodafone App.

3. As soon as I click a window pops up. It states that "With this new upgrade of My Vodafone App we have updated the Terms & Condition. Here I have only one option to click, i.e. "PROCEED"

4. When I click on "PROCEED" a new window comes. It mentions my name, mobile number, Account Nick Name, Date of Birth etc,.

5. Here also I have only one option to click that is "DONE". When I click on "DONE" a Zoo Zoo processes the data.

6. After the Process I get the message "Sorry, we cannot process your request. Please try again after some time". I cant go back also. I need to force stop the app.

 

Hope I have explained the issues clearly. This is happening from last 2 months. Please help me. 

Vodafone Ninja
Posts: 420
Registered: ‎18-03-2014

Re: I'm unable to get into the MyVodafone App in my mobile

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (179 Views)

Hi @msarode,

 

Are you still having issues with the app? Seems like a profile issue. Send me a direct message by clicking on my name and I will be able to follow it up for you.

Kind regards,
Arif Khan.
Social Media Advisor
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