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How do I close my Vodafone Account from overseas

Jb3
Starter Poster
Posts: 3
Registered: ‎07-04-2018

How do I close my Vodafone Account from overseas

by Jb3 Starter Poster
Message 1 of 7 (675 Views)

I so am living in the US and need to close down my account but do not have access to a international phone to call NZ

Can a VF person in NZ help me with this ASAP 

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Community Manager
Community Manager
Posts: 1,508
Registered: ‎01-03-2012

Re: How do I close my Vodafone Account from overseas

by Community Manager Community Manager
Message 2 of 7 (644 Views)

Hi @Jb3, please send me a private message with your customer information and account details and as much detail about your request as possible. Someone will be in touch as soon as able.

Jb3
Starter Poster
Posts: 3
Registered: ‎07-04-2018

Re: How do I close my Vodafone Account from overseas

[ Edited ]
by Jb3 Starter Poster
Message 3 of 7 (640 Views)

Hi Lon,
Thank you for replying to my request for help

 

Edit: removed customer info

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Community Manager
Community Manager
Posts: 1,508
Registered: ‎01-03-2012

Re: How do I close my Vodafone Account from overseas

[ Edited ]
by Community Manager Community Manager
Message 4 of 7 (624 Views)

Thanks for the info - I removed it from your post, because you can never be too careful  with personal information.

 

I have passed your request along to our online care team, someone will be in touch soon!

Jb3
Starter Poster
Posts: 3
Registered: ‎07-04-2018

Re: How do I close my Vodafone Account from overseas

by Jb3 Starter Poster
Message 5 of 7 (563 Views)
Hi Lon,
I still have not heard from anyone at Vodafone, please can you chase this up as it has been nearly 2 weeks
Thanking you
JB3
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Community Manager
Community Manager
Posts: 1,508
Registered: ‎01-03-2012

Re: How do I close my Vodafone Account from overseas

by Community Manager Community Manager
Message 6 of 7 (560 Views)

That's a shame, sorry about that. Smiley Sad I will follow up on that request for you again.

New Poster
Posts: 1
Registered: ‎25-04-2018

Re: How do I close my Vodafone Account from overseas

by BillBoulter New Poster
Message 7 of 7 (533 Views)

I phoned Vodafone about 5 or 6 weeks ago to close my account, and was told to take my Set Box/ 2 Modems/ a Router and the control, They were all handed in to the Lower Hutt branch.   My account num 651702   I handed them in on the 4th April .I have just received an account for $279.80   Which is definetly wrong. Hope you can fix it up for me . Thanks W F Boulter.

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