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How do I cancel data add on?

Starter Poster
Posts: 3
Registered: ‎18-12-2017

How do I cancel data add on?

[ Edited ]
by ameliap Starter Poster
Message 1 of 5 (433 Views)

I want o cancel the 1GB data add-on that I added to my plan. There used to be an option on My Vodafone to remove add-ons, but it's no longer there :-(

Community Manager
Posts: 2,858
Registered: ‎02-02-2013

Re: How do I cancel data add on?

by Community Manager Community Manager
Message 2 of 5 (423 Views)

@ameliap

Thanks for your post, what plan are you on?

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎18-12-2017

Re: How do I cancel data add on?

by ameliap Starter Poster
Message 3 of 5 (405 Views)

$39 open plan, with $15 1GB data add-on.

 

I want to cancel the add-on

Community Manager
Posts: 2,858
Registered: ‎02-02-2013

Re: How do I cancel data add on?

by Community Manager Community Manager
Message 4 of 5 (366 Views)

@ameliap

 

Go into My Vodafone and cancel will drop off on next renewal date.

 

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎18-12-2017

Re: How do I cancel data add on?

by ameliap Starter Poster
Message 5 of 5 (353 Views)

That's the problem - when I go into My Vodafone and click on the Add-on, it doesn't give me to option to cancel it :-(

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